My name is Jackie and I am an Avon Sales Rep and have been for years. I love their products and hope you do so too If there is anything I can help please don't hesitate to contact me. And if the Avon item you are looking for is not listed just let me know and I will organise something for you The orders do get shipped directly from Avon or sometimes from my address. If there is a delay or and an error with the order please do contact me. I usually get the query resolved within a day. I am here to help and customers happiness is more important to me than anything else. Anyway anything you need, want or are not happy about - just e-mail me.