Dolls were described as "clean and played with". The dolls felt dirty when I got them, I started washing one before seeing the damages on all the dolls! I messaged saying I was unhappy with condition. They didn't want a return since I started washing a doll, I agreed to a partial refund thinking we would agree on an amount. They immediately sent back 15% of my total payment for damaged goods. Seller said I should have asked questions before buying. I thought cuts on a dolls face should be noted!