Great communication with the vendor. Items arrived sooner than expected. Unfortunately there was a packaging issue, but the seller was very cooperative and resolved the issue promptly. Issues are inevitable, with all online sellers, but how a seller handles those issues is extremely important. This seller recovered from an unexpected issue in a very prompt and customer friendly manner. I would be happy to buy from them again.
a***2 (7)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
Acquisto verificato
Shipping was fast, no issues. Seller was very communicative so I knew exactly when to expect it. Seemed like they really cared about customer service. Packaged well and item was as described and exactly what I was hoping for. Very excited to get this lockset for this price. Can't wait to install!
t***t (71)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
Acquisto verificato
Upon delivery this was found to have manufacture's defect. Reported this to the Seller. They immediately responded to arrange for me to get the product returned. This required a slightly atypical method but they made sure to find the best way to accomplish it & got a plan in place to make it happen. I attached my return label, let them know when to trigger the UPS Pick Up & a few hours later the package was on its way back. EXCELLENT Customer Service & Communications ALL THE WAY THROUGH. Bravo!
i***. (378)- Feedback lasciato dall'acquirente.
Mese scorso
Acquisto verificato
They sent it to me broken and then insult me by giving me partial payment of 25 and I paid 176.00 and my FLIR still broken and by the time I send it back and get my refund it will be 3 weeks never again will I buy from this company but unfairness customer service were nice but they sell broken stuff
h***c (9)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
Acquisto verificato
Even though I mistakenly thought I was purchasing an unopened box. once I got over the mystery of why it was in an outer amazon box and that the product box was resealed with Amazon stickers and the parts rattled around int the box before opening I am satisfied.
I checked my order and sure enough it disclosed I was purchasing an open box. Even though the parts were not packaged to immobilize the It was unused, new condition and the product works well and as described
1***m (52)- Feedback lasciato dall'acquirente.
Mese scorso
Acquisto verificato
Shipping was odd but I understand what they’re doing and respect it. The rod was as described but the packaging was, well, it wasn’t packaged. My highly fragile rod came in a plastic bag, you can imagine what happened in transit, yep broken.
I was going to give them the benefit of the doubt and just return it and leave things alone but it’s been days now with no response to the return request. I ended up just buying another while I wait for this to be solved, annoying to say the least.