The Terms and Conditions set out below apply to all transactions made by you with RSMG. Please read through these carefully before placing your order.We may change these terms from time to time without notice to you. Changes will apply to any orders received subsequent to the Terms and Conditions change.
Purchase and Delivery
To purchase from us you must be over 18. We pride ourselves on our rapid order fulfilment capabilities, and seek to deliver all order within 5 working days. However delays are occasionally inevitable due to circumstances beyond our control, and time for delivery shall not be of the essence. We may deliver the goods in several consignments but will not charge any additonal delivery for this. If we have not delivered the goods within 28 days of expected delivery then you will be notified by email and given the opportunity to cancel the contract. We will refund any money paid by you with no unreasonable delay.
All goods are subject to availability, in the unlikely event that we are unable to supply the goods ordered. We will inform you of this as soon as we possibly can. A full refund will be given where you have already paid for the goods.
Delivery Times, Free delivery may take up to 7 working days to be delivered, although the vast majority (85%) arrive well before this. Express delivery is usually a next working day service. However, at peak times this may not be achievable. Certain exceptions apply (e.g.. 'Remote areas', the Channel Islands and European deliveries.
Price
The price you pay is the price displayed on this website at the time we receive your order, plus the cost of Shipping and Handling. Errors and Omissions are excluded, ie we reserve the right not to send an item if we make a pricing error. Sometimes we sell the same items at higher or lower prices elsewhere. We reserve our right to do this. When you place an order on our website, a contract between us is deemed to take place at the point we dispatch the goods that you have purchased and not once payment is taken.
Payment
Payment Gateway services are provided by Paypal. We will take all reasonable precautions to keep the details of your order and payment secure, however, unless we are negligent we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If we have reason to suspect that your details have been obtained fraudulently from us, we will endeavor to let you know as soon as physically possible.
Products
Sometimes product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.
Faulty goods
Any goods that develop a manufacturing fault within the first three months of purchase may be returned to us for repair or replacement. All goods must be accompanied by a Returns Form, this ensures a smooth transition through our systems. After three months any faults will need to be reported directly to the manufacturer.
This policy is subject to change at any time without notice.
Competitions and promotions
From time to time we run promotions and discounts on our site, this will usually be via email and allow you to receive a % discount or have a free product with a purchase. Please note that RSMG can stop or cancel these promotions at any time without warning or notice. If a free product is being offered then a customer must purchase an item to receive the free gift, we will not ship a free item without a purchase being made. Furthermore should RSMG not have sufficient stock left to give free items we reserve the right to cancel your order and refund all money paid.
DISTANCE SELLING REGULATIONS
Under the distance selling regulations you have a right to cancel your order for any item purchased on this web site, for a full refund. We will honor your right to cancel under the Distance Selling Regulations (2000), you have 7 days in which to notify us that you wish to cancel your order and return the goods. The 7 days commences the day after you receive of the goods. This is your statutory 'cooling off period'. You may notify us of your cancellation by email.
You are responsible for the cost of returning the goods to us. You must take reasonable care of the goods, not use the goods and the goods must be returned with all packaging and labels intact. Goods which cannot be resold as new will be rejected for refund and returned to you.
Law
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
Data Protection
The Data Protection Act 1998 applies. You may write to the data controller at our place of business above, in order to query what data is held about you.
Complaints
We pride ourselves on our levels of service and take complaints very seriously. If you feel that we have fallen short of your expectations, please email us on complaints@rsmg.eu and we will endeavor to rectify the problem immediately.
