Terms and Conditions for the Supply of Goods and Services
These Terms and Conditions govern the supply of all Goods and Services provided by us to you.
We are: Luxe Watches [1]
Our address is: 153a Queens Road Buckurst Hill Essex Ig9 5az
We can be contacted: by post at the address given above;
by email – enquiries@luxewatches.co.uk;
by telephone – 0203 397 1596 between
the opening hours of 10am-6pm
Monday - Friday, 10am - 4pm Saturday.
You are: a purchaser of our Goods or Services.
Please read the terms and conditions set out below ("Terms and Conditions") carefully before opening an account and ordering Goods or Services from us. By opening an account, purchasing Goods or Services from us or otherwise using this Website you agree to be bound by these Terms and Conditions.
1. Definitions
"Agreement" is a reference to these Terms and Conditions and any order form and payment instructions provided to you;
"the Customer", "you", "your" and "yours" are references to you the person purchasing any Goods or ordering Services from us; "Goods" means any watch ordered by you from us through our Website;
"Service" or "Services" is a reference to any service which we may supply and which you may request via our Website; "Terms and Conditions" means the terms and conditions of sale and service set out in this document;
"we", "us" and "our" are references to Luxe Watches;
"Website" is a reference to the website, www.luxewatches.co.uk which is run and operated by us and on which these Terms and Conditions are displayed.
2. Ordering
a) When ordering any Goods or Services from us you do so in
accordance with this Agreement. You are deemed to have
accepted the prices of the Goods or Services quoted to
you and other terms such as delivery which may have been
quoted to you at the time of placing your order.
b) Any contract for the supply of Goods or Services is
between you and Luxe Watches.
c) You agree to take particular care when providing us with
your payment details and you warrant that these details
are accurate and complete at the time of ordering. You
agree to take particular care when providing address
information at the time of ordering. No liability is
accepted for orders where delivery information is
incorrect, incomplete or misleading.
d) When ordering from this Website you may be required to
provide a username and password. You must ensure that
you keep these details secure and do not provide this
information to a third party.
e) We will take all reasonable care, in so far as it is in
our power to do so, to keep the details of your order
and payment secure, but in the absence of negligence on
our part we cannot be held liable for any loss you may
suffer if a third party procures unauthorised access to
any data you provide when accessing or ordering from the
Website.
f) Any order that you place with us is subject to product
availability and acceptance by us. When you place your
order online we will send you an email to confirm that
we have received it. This email confirmation will be
produced automatically so that you have confirmation of
your order details. The fact that you receive an
automatic confirmation does not necessarily mean that we
will be able to meet your order. Once we have sent the
confirmation email we will then check availability and
contact you with a further email. If the Goods are
available and the details of the order are correct, this
email will be deemed an acceptance and will specify
delivery details and confirm the price of the Goods
purchased. If the Goods are not available we will also
let you know by email.
g) All prices listed on the Website are correct at the time
of publication however we reserve the right to alter
these in the future. We also reserve the right to alter
the Goods or Services available for sale on the Website
and to discontinue any product line or service.
h) The contract for the Goods or Services will be accepted
at the time of despatch of your order. We will confirm
this to you in writing. You must inform us immediately
if any details are incorrect. If your order has not been
accepted you will be notified of this in writing
together with the reasons.
i) You must check that the order meets your requirements
and that the specifications of the Goods meet your
requirements.
j) Where we accept credit or debit cards, you also warrant
that the credit or debit card details that you provide
is your own credit or debit card and that you have
sufficient funds to make the payment.
3. Prices and Payment
a) All prices listed on the Website are correct at the time
of publication however we reserve the right to alter
these in the future. Prices are inclusive of value added
tax and delivery charges and will be added to your order
if applicable.
b) The total price for Goods or Services ordered, including
delivery charges, will be confirmed to you when you
place your order.
c) Full payment must be made before Goods are despatched or
Services provided. You have no right of set off.
d) You must pay for your order before it is delivered and
you can do so by debit or credit card. To ensure that
shopping online is secure, your debit/credit card
details will be encrypted to prevent the possibility of
someone being able to read them as they are sent over
the internet. Your credit card company may also do
security checks to confirm it is you making the order.
e) Some of our Services may be payable by either CHAPS
transfer to our nominated bank account or by cash paid
in person. We do not process cash transactions with a
value in excess of £15,000.
f) Failure to pay on time will result either in the
cancellation of your order or late payment charges
equivalent to interest on the late payment which shall
be calculated on a daily basis at a rate of 4% over our
bank’s lending rate from the date the payment was
originally due until the date of receipt of payment in
cleared funds.
g) If we are not paid an invoice we may instruct a debt
collection agency or solicitor to collect our payment
(including any interest and/or late payment charges) on
our behalf. In such circumstances you will be liable to
pay an additional sum to us which will not exceed the
reasonable costs that we may incur to pay the debt
collection agency or solicitor, who will add the sum to
your outstanding debt on our behalf.
4. Description
a) Due to the nature of the internet images of Goods
displayed on our Website will vary depending upon the
individual monitor. Individual Goods may vary and any
descriptions, samples, drawings, specifications, colours
and advertisements are illustrative only, are intended
as a guide to the final product and do not form part of
this Agreement.
4. Services Offered by us
a) Watch Service or Repair – in order to obtain a quote for
your watch to be serviced or repaired by us you must
Contact Us to arrange an appointment for the watch to be
inspected or arrange for the watch to be delivered to us
for inspection. Following inspection of the watch we
will provide you with a quote for the work. Confirmation
of your acceptance of the quote must be provided to us
in writing. An invoice will then be issued to you for
payment. Upon receipt of payment in full we will then
undertake the work and either contact you when the watch
is ready for collection or despatch the watch to you as
agreed.
b) Watch Buying Service – if you are interested in selling
your watch to us you should Contact Us to arrange an
appointment for the watch to be inspected or arrange for
the watch to be delivered to us for inspection. Proof of
purchase of the watch plus all associated paperwork
including manufacturer guarantee details should be
provided with the watch wherever possible. If we decide
to buy your watch following our inspection we will
provide you with an offer to purchase the watch.
Confirmation of your acceptance of the offer must be
provided to us in writing. Payment for the watch will be
made by cheque within 14 days of receipt of your
agreement to the price.
c) Sell your Watch - if you would like us to sell your
watch on your behalf you should Contact Us to arrange an
appointment for the watch to be inspected or arrange for
the watch to be delivered to us for inspection. Proof of
purchase of the watch plus all associated paperwork
including manufacturer guarantee details should be
provided with the watch wherever possible. Provided we
are satisfied with the quality and authenticity of the
watch we will agree with you a minimum price that you
wish to sell the watch for. Any sales proceeds received
in excess of the minimum price will be retained by Luxe
Watches as commission for the sale of the watch. Your
watch will be displayed on our Website for a minimum
period of 2 weeks and a maximum period of 6 months. All
sales proceeds less our commission will be paid to you
by cheque within 14 days of receipt by us of the
proceeds in cleared funds.
d) Part Exchange – we offer a part exchange service which
enables you to part exchange your old watch for a watch
available for sale on our Website. You need to Contact
Us if you are interested in this service and to arrange
an appointment for the watch to be inspected or arrange
for the watch to be delivered to us for inspection.
Proof of purchase of the watch plus all associated
paperwork including manufacturer guarantee details
should be provided with the watch wherever possible. If
we decide to buy your watch following our inspection we
will provide you with an offer to purchase the watch.
Confirmation of your acceptance of the offer must be
provided to us in writing. Upon receipt of your
confirmation we will then deduct the proceeds against
the purchase price of the new watch which you would like
to purchase and invoice you for the balance. Our invoice
is payable within 7 days of the date of invoice. Upon
receipt of your payment in full for the invoice we will
then despatch the Goods to you.
e) Watch Locator Service – we offer a locator service which
enables you to source a watch you wish to purchase. You
need to Contact Us if you are interested in this service
and we will then notify you of the cost of the Service.
Once we undertake the assignment if we are then unable
to locate the watch for you within a period of 6 weeks
we will offer you a voucher which may be used towards
the cost of purchasing any watch (not Services) from our
Website. Each voucher will be valid for 6 months from
the date of issue and only one voucher will be issued to
each Customer per transaction.
6. Delivery of Goods ordered from our Website
a) Goods purchased via the Website will be despatched by a
secure delivery method within 72 hours of receipt of
cleared funds. Goods will be delivered to the address
nominated by you at the time of ordering. Time is not of
the essence for delivery of any Goods under this
Agreement.
b) All risk in the Goods shall pass to you upon delivery.
c) If you fail to accept delivery of the Goods at the time
they are ready for delivery, or we are unable to deliver
the Goods at the nominated time due to your failure to
provide appropriate instructions then the Goods shall be
deemed to have been delivered to you and all risk and
responsibility in relation to such Goods shall pass to
you.
d) You must check the order confirmation email for tracking
information relating to the Goods and contact the
relevant courier to establish the delivery time if the
Goods have not been delivered on time. Please allow up
to 7 days for Goods to be delivered. If you are
unsuccessful with the courier you must notify us
immediately if the Goods have not been delivered or if
there has been a partial delivery of the Goods only. Any
missing items should be listed and notified to us within
3 days.
e) Incomplete orders must be notified to us as soon as
possible following delivery and within 3 days of
delivery.
f) No refunds of the delivery charge are made for late
deliveries.
g) Where delivery is outside the UK, you may be liable to
pay additional tax or duty once the Goods reach your
country. This may vary from country to country. Please
contact your local customs office for more information.
h) Please note that Goods may be subject to inspection by
your local customs office where delivery is outside the
UK.
7. Cancellation and Returns
a) You must notify us immediately if you decide to cancel
your order preferably by email to
enquiries@luxewatches.co.uk and quote your order number.
b) Goods: The time limit for notification of cancellation
is 7 working days following receipt by you of the Goods.
We cannot guarantee that we will be able to stop your
order once we receive notice of cancellation as the
Goods may already have been despatched. In these cases,
the Goods will need to be returned to us unused and in
good condition. In the event you return Goods which need
to be repaired we may undertake the repair work and
charge this cost to you.
c) Services: The time limit for notification of
cancellation is 7 working days from the day you ordered
and paid for the Services unless you have requested us
to commence the Services before the expiry of this
period in which case the cancellation period expires
when we begin providing the Services to you.
d) Once we have heard from you that you wish to cancel your
order within the stipulated time period we will refund
or re-credit your debit or credit card with the full
amount within 30 days which includes the initial
delivery charge (where applicable) which you paid for
the delivery of the Goods.
e) You must ensure that when returning the Goods they are
packed adequately and returned with a reputable courier.
The cost of the return must be paid for by you.
f) A full statement of your legal rights under the Distance
Selling Regulations may be obtained in the UK from your
local Citizen’s Advice Bureau or Trading Standards
Office.
g) You are entitled to return Goods ordered from us within
30 days of receipt of the Goods if the Goods are faulty
or damaged. You will be entitled to have the Goods
repaired or replaced provided we agree that the Goods
are faulty or were delivered to you in a damaged
condition and have not been used. Replacement Goods will
be charged at the full price.
h) Please email enquiries@luxewatches.co.uk to inform us of
your wish to return Goods quoting your order number. You
must ensure that the Goods are returned to us at your
cost immediately by courier unused.
i) The cost of returning the Goods to us must be paid by
you unless we agree that the Goods are faulty or damaged
upon receipt by you. Any refunds or re-credits will be
undertaken within 30 days.
j) Goods which develop a fault or become faulty within the
manufacturer’s warranty or guarantee period may be
repaired or replaced at our discretion provided that the
Goods are used in accordance with the manufacturer’s
recommendations and guidance.
k) All Goods returned to us must be sent via a reputable
courier adequately packaged and returned to the address
specified above.
8. Title
a) Full title in the Goods sold by us to you shall remain
fully vested in us until we receive payment in full for
the Goods. We shall be entitled to re-rake possession of
the Goods in the event of non-payment and you hereby
grant us a non-revocable licence to enter your premises
for the purposes of recovering the Goods.
b) Title to Goods which have been returned to us under
Clause 7 and in respect of which we have provided a
substitute or paid a refund will transfer to us upon
despatch of a replacement or the date of the refund as
appropriate.
c) Title in watches sold by us on your behalf shall remain
with the Customer until such time as payment is received
by the Customer in full for the watch.
d) Title in watches which are sent to us for repair shall
remain with the Customer at all times.
9. Warranty
a) You hereby warrant that you are the lawful owner of any
watch that you may offer to sell to us and that you have
full power and authority to sell the watch. You also
warrant that there is no outstanding finance owed on the
watch and that no third party has any rights or claims
to the watch.
b) All Goods sold by us are sold with a warranty which is
in addition to any statutory rights that you may have as
a consumer. Details of our warranty can be found on the
Website.
10. Our Website
a) The information, content and material available on the
Website may vary from time to time without notice to
you. This is in order to ensure that the Website is as
up to date as possible.
b) We aim to have the site available at all times, however,
you will appreciate that we cannot guarantee this or
that it will be error free and we cannot accept
liability for any issues that this may cause. We aim to
keep the Website as up to date as possible; all product
descriptions displayed on the Website are correct at the
time the information is entered however the information
appearing at the time may not always reflect the
position exactly at the time you place your order.
c) You must not interfere with the working of our Website
nor must you circumvent security on the site, tamper
with, or hack into, or otherwise attempt to disrupt our
computer system, server, website, router or any other
internet connected device or service.
11. Intellectual Property Rights
a) Ownership in, and all rights created in relation to the
contents of this Website vest in us absolutely unless
otherwise indicated. You must not modify, copy,
reproduce, upload, post, transmit or distribute by any
means or in any manner whatsoever, any material or
information or download from our Website except where
expressly invited to do so or indicated on our Website.
b) The intellectual property rights in the brand names or
trademarks used in connection with the display of Goods
on the Website shall belong to the owners of such brand
names or trademarks. The purchase of any Goods or
Services from us does not confer on you any rights in
any such brand names or trademarks.
c) We are not authorised dealers or licensees of any of the
brands displayed in our Website.
12. Linked Sites
a) There are a number of links on our Website to third
party websites which we believe may be of interest to
you. We do not represent the quality of the equipment or
services provided by such third parties nor do we have
any control over the content or availability of such
sites. We cannot accept any responsibility for the
content of third party websites or the services or
equipment that they may provide to you.
13. Limitation of Liability and Indemnity
a) We disclaim any and all liability to you for the supply
of the Goods or Services to the fullest extent
permissible under applicable law. This does not affect
your statutory rights as a Consumer. If we are found
liable for any loss or damage to you such liability is
limited to the amount you have paid for the relevant
Goods or Services. We cannot accept any liability for
any loss, damage or expense, including any direct or
indirect loss such as loss of profits, to you howsoever
arising. This limitation of liability does not apply to
personal injury or death arising as a direct result of
our negligence.
b) We shall not be held liable for any failure or delay in
delivering Goods or Services where such failure arises
as a result of any act or omission which is outside our
reasonable control such as an act of God or those of
third parties which shall include, but is not limited
to, any labour strikes, bad weather conditions, fires,
governmental actions, war or terrorist acts.
c) We do not accept liability for any indirect loss,
consequential loss, loss of data, loss of income or
profit, loss or damage to property and/or loss from
claims of third parties arising out of the use of the
Goods or Services purchased from us.
d) We shall not be held liable for any misrepresentations
other than fraudulent misrepresentations.
e) Great care has been taken to ensure that the information
available on this Website is correct and error free. We
apologise for any errors or omissions that may have
occurred. We cannot warrant that use of the Website will
be error free or fit for purpose, timely, that defects
will be corrected, or that the site or the server that
makes it available are free of viruses or bugs or
represents the full functionality, accuracy, reliability
of the Website and we do not make any warranty
whatsoever, whether express or implied, relating to
fitness for purpose, or accuracy. This does not affect
your statutory rights as a consumer.
f) We do not accept any liability for any delays, failures,
errors or omissions or loss of transmitted information,
viruses or other contamination or destructive properties
transmitted to you or your computer system via our
Website.
g) We have taken all reasonable steps to prevent internet
fraud and ensure any data collected from you is stored
as securely and safely as possible. However, we cannot
be held liable in the extremely unlikely event of a
breach in our secure computer servers or those of third
parties.
h) You agree to promptly and fully indemnify us and keep us
indemnified and hold us harmless against any and all
expenses, damages, liability, claims and losses of any
kind (including reasonable legal fees and costs)
incurred by us in connection with any claims actual or
threatened, of any kind arising from any breach by you
of any of the representations, warranties or other terms
contained in these Terms and Conditions or implied by
law and this indemnity may, without limitation, be
claimed as a debt or liquidated demand.
14. Your Information
a) Where we have requested information from you to provide
the Goods, you agree to provide us with accurate and
complete information.
b) You authorise us to use, store or otherwise process your
personal information in order to provide the Goods to
you and for marketing purposes (the "Purpose"). The
Purpose may include the disclosure of your personal
information to third parties from time to time where
this is required by law or in order to provide the Goods
to you.
c) You are entitled to request a copy of the personal
information we hold on you. Please contact us if you
wish to request this information.
d) All personal data is stored and managed in accordance
with our Privacy Policy.
15. Complaints
a) We hope that you will not have any complaints about our
service however if you do have an issue please contact
us at enquiries@luxewatches.co.uk and we will do our
best to respond within 5 business days.
16. General
a) We may assign, subcontract or novate any part or parts
of our rights and obligations under these Terms and
Conditions and this Agreement without your consent or
any requirement to notify you.
b) We reserve the right to cancel or reduce any order which
may have been accepted by us where, due to circumstances
beyond our control it is not possible to deliver the
Goods.
c) The Terms and Conditions, any order form and payment
instructions constitute the entire agreement between you
and us. No other terms, representations, promises or
statements whether expressed or implied shall form part
of this Agreement including for the avoidance of doubt,
any terms and conditions which the Customer tries to
apply in any purchase order, confirmation of order,
specification or other document or communication. In the
event of any conflict between these Terms and Conditions
and any other term or provision, these Terms and
Conditions shall prevail.
d) Any variation to these Terms and Conditions shall only
be valid if made in writing and signed by an authorised
representative of Luxe Watches.
e) If any term or condition of our Agreement shall be
deemed invalid, illegal or unenforceable, the parties
hereby agree that such term or condition shall be deemed
to be deleted and the remainder of the Agreement shall
continue in force without such term or condition.
f) These Terms and Conditions and our Agreement shall be
governed by and construed in accordance with the laws of
England and Wales. The parties hereto submit to the
exclusive jurisdiction of the courts of England and
Wales.
g) No delay or failure on our part to enforce our rights or
remedies under the Agreement shall constitute a waiver
on our part of such rights or remedies unless such
waiver is confirmed in writing.
h) It is not intended that the undertakings and obligations
of the parties set out in this Agreement shall be for
the benefit of and capable of being enforced by any
other person by virtue of the Contracts (Rights of Third
Parties) Act 1999.
1. Luxe Watches is a trading name of Luxe Corporation Ltd (company registration number 07880049) of 723-725 Green Lanes London N21 3RX.
