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SERVIZIO CLIENTI ECCEZIONALE/ANDARE OLTRE IL BUON SERVIZIO BASATO SU PROGRAMMA VIDEO-
US $10,00
CircaEUR 8,99
o Proposta d'acquisto
Condizione:
Nuovo
Libro nuovo, intatto e non letto, in perfette condizioni, senza pagine mancanti o danneggiate. Per maggiori dettagli, consulta l'inserzione del venditore.
Spedizione:
US $6,62 (circa EUR 5,95) USPS Ground Advantage®.
Oggetto che si trova a: Titusville, Florida, Stati Uniti
Consegna:
Consegna prevista tra il mar 24 set e il gio 26 set a 43230
Restituzioni:
Restituzioni entro 30 giorni. Le spese di spedizione del reso sono a carico dell'acquirente.
Pagamenti:
Fai shopping in tutta sicurezza
Il venditore si assume la piena responsabilità della messa in vendita dell'oggetto.
Numero oggetto eBay:150649688200
Specifiche dell'oggetto
- Condizione
- Country of Manufacture
- United States
- ISBN
- 9781580624589
- Book Title
- Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Customer's Expectation
- Publisher
- Adams Media Corporation
- Item Length
- 9 in
- Publication Year
- 2001
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.7 in
- Genre
- Business & Economics
- Topic
- Customer Relations, Reference
- Item Weight
- 9.1 Oz
- Item Width
- 6 in
- Number of Pages
- 216 Pages
Informazioni su questo prodotto
Product Identifiers
Publisher
Adams Media Corporation
ISBN-10
1580624588
ISBN-13
9781580624589
eBay Product ID (ePID)
1710539
Product Key Features
Book Title
Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Customer's Expectation
Number of Pages
216 Pages
Language
English
Publication Year
2001
Topic
Customer Relations, Reference
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David McNair, and William Perry know how to do this, and together they have created a powerful tool for all managers Readers will be tapped into the authors' collective knowledge and be shown: -- How to deal with personal baggage that so often clutters the workplace -- How to compute the financial impact of losing customers -- How to categorize service behaviors and how to plot out their destiny -- How to Map the Gap and learn how to address the Opportunity for Improvement -- How service creates the first and lasting impression on customers -- And so much more, Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David McNair, and Bill Perry know how to do this, and together they have created a powerful tool for all managers! Readers will be tapped into the authors' collective knowledge and be shown: How to deal with personal baggage that so often clutters the workplace How to compute the financial impact of losing customers How to categorize service behaviors and how to plot out their destiny How to "Map the Gap" and learn how to address the Opportunity for Improvement How service creates the first and lasting impression on customers And so much more!
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