I placed an order with Phoenix shop and it was promptly delivered. Unfortunately the product sent was not as per the photo and condition not as described, so I contacted them with my issue. They were apologetic and I had the option of a reduction in price and a 10% future discount or a full refund including postage on returning the product. The issue has been resolved very quickly by Phoenix.
I cannot fault their customer service which I rate as 5 star. The product now 4 star due to new price.
e***. (444)- Feedback lasciato dall'acquirente.
Mese scorso
Acquisto verificato
Fast secure shipping, good price and quality, excellent service. Mille Grazie David.
a***4 (697)- Feedback lasciato dall'acquirente.
Mese scorso
Acquisto verificato
Item as advertised, delivered promptly.
g***. (545)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
Acquisto verificato
Arrived quickly, as described
m***s (123)- Feedback lasciato dall'acquirente.
Mese scorso
Acquisto verificato
Item as advertised. Can recommend this seller.
k***5 (502)- Feedback lasciato dall'acquirente.
Mese scorso
Acquisto verificato
Dealt well with communication even though the order had to be cancelled