Luogo: Regno UnitoUtente dal: 16 set 2013Venditore: burgesshandg
Dettagli aziendali
Ragione sociale: Burgess Home & Garden LimitedNome: HarriCognome: BurgessIndirizzo: Unit 27G, Vale Business Park, Cowbridge, Llandow, The Vale of Glamorgan, United Kingdom CF71 7PFNumero di telefono: 01446788537Email: harri@burgesshomeandgarden.comPartita IVA: GB 367143294CRN: 13436418
This arrived as expected, comms were very good. Item was unfortunately damaged (the box was really battered) so I made contact about how to resolve. Absolutely no issues - was offered discount, free replacement etc. The damage was to the stand so I stated would be happy with replacement stand - lo and behold complete replacement received today . Excellent customer service and the item itself (damaged or not) looks great exactly as described
g***o (190)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
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Unfortunately, one of the cats ears, on the second statue I was sent, was crumbling. It had obviously happened in delivery . So absolutely no fault of the seller as it was packed really well. So, as I wanted to keep the statue, the seller gave me a 50% refund and I got to keep both damaged statues, which I was very happy with. The statues are beautiful and I would happily recommend this seller and buy from them again.
h***n (782)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
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Beautifully reproduced casting. Thank you! Just what I hoped it would look like. Very nice quality. Seller packaged expertly in a very sturdy box and it arrived in perfect condition. Harri was friendly to deal with and kep me updated all the way about delivery. Price was good value considering the seller shipped on an overnight service with a good quality and reliable courier.
j***c (1055)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
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Great seller and great communication, had a bit of a hiccup with the delivery as statue arrived broken but harri of burgess home and garden went out of his way to send another one
Absolutely fantastic service
The statue is as described and lovely, many thanks for everything
s***s (160)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
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Sadly, I only received 1 of the 2 items ordered, but after making enquiries, the seller did give a full refund on my missing item; so thumb's up for that. The item I did receive looks very good quality and I think is good value too. Delivery was on time and the item was just as described.
s***i (478)- Feedback lasciato dall'acquirente.
Ultimi 6 mesi
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Thank you, if you need outstanding customer service this is the service you want. The item arrived safely, excellent communication, resolved the issue within 24hrs, a few sellers could benefit from this level of service.
Many thanks