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Product Identifiers

PublisherNew Society Publishers, The Limited

ISBN-100865717222

ISBN-139780865717220

eBay Product ID (ePID)114243913

Product Key Features

Edition4

Book TitleMediator's Handbook : Revised and Expanded Fourth Edition

Number of Pages208 Pages

LanguageEnglish

TopicCommunication Studies, Decision-Making & Problem Solving, Negotiating, Interpersonal Relations, Arbitration, Negotiation, Mediation

Publication Year2012

IllustratorGates, Elizabeth Elwood, Yes

FeaturesRevised

GenreLaw, Language Arts & Disciplines, Business & Economics, Psychology

AuthorJennifer E. Beer, Caroline C. Packard

FormatTrade Paperback

Dimensions

Item Height0.5 in

Item Weight19.8 Oz

Item Length10.9 in

Item Width8.3 in

Additional Product Features

Intended AudienceTrade

Dewey Edition23

TitleLeadingThe

ReviewsCan you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo! - G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict. - Michael McIlwrath, co-author of International Arbitration and Mediation:A Practical Guide, and host of the podcast "International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen. - Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. - Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice. - Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants. - Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University, Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo! -- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict. -- Michael McIlwrath, co-author of International Arbitration and Mediation:A Practical Guide, and host of the podcast "International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen. -- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice. -- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants. -- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University, Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo! -- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict. -- Michael McIlwrath, co-author of International Arbitration and Mediation:A Practical Guide, and host of the podcast "International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen. -- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice. -- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants. -- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University, Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo! — G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict. — Michael McIlwrath, co-author of International Arbitration and Mediation:A Practical Guide, and host of the podcast International Dispute Negotiation" Plenty of mediation books will give you the kind of language ordinary mediators use -- the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on -- is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen. — Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice. — Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College The Mediator's Handbook continues to be solid, and speaks to the needs of the participants. — Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University

Dewey Decimal303.69

Edition DescriptionRevised edition

Table Of ContentPreface Overview What is mediation? A useful tool What makes mediation work? The mediator''s role The anatomy of the mediation process The anatomy of a session Process-centered mediation Guiding principles Mediation terms THE PROCESS Getting to the Table Can mediation help this situation? How people find a mediator Voluntary or mandatory? Initial conversations Do they want to participate? Defining the scope Approaching the other parties Should I be the mediator? Pre-mediation agreements and review Choosing a location The Mediation Session Part I: Exploring the Situation Preparing yourself, co-mediators Setting up Opening Opening: Welcome & warm-up Opening: Logistics Opening: Orientation Opening: Participants'' role, willingness Listening to Each Perspective The Exchange The Exchange: Facilitating The Exchange: Tasks & flow Clarify information Check out interpretations Listen for their concerns Example + impact Restate their interests Note other relevant interests Encourage empathy and reconciliation Transition to Reaching Resolution Separate Conversations Uses for Separate Conversations Breaking for Separate Conversations Separate Conversations: Template The Mediation Session Part II: Reaching Resolution Reaching Resolution Reaching Resolution: Sequence Topic List Topic List: Why it is crucial Topic List: Drafting Topic List: Wording Midpoint check-in Options Options: Together come up with ideas Options: Gut, interests, workability Options: Reality testing Decisions Decisions: Gut, interests, workability Decisions: Emotions, hesitations Writing the Agreement Writing the Agreement: Specifics Writing the Agreement: Positive framing Closing Afterwards: Wrapping up Multiple sessions THE TOOLBOX Understanding Conflict Disputes & conflicts Metaphors for understanding conflict The conflict core Common effects of conflict The pleasures of conflict When things heat up The way out is through The Conflict Triangle People, Process, Problem Which mode are you in? Supporting the People Supporting the people: Main skills Setting the tone Level of formality, taking notes Confidentiality in practice Giving your full attention Elements of full attention Acknowledging Handling judgmental remarks Protecting From adversarial mode to cooperative mode Avoid this Kettle of Fish Attending to comfort & accessibility Language and hearing difficulties Working with people in all their variety Finding commonalities Scenarios: Emotionally difficult situations 111 Facilitating the Process Facilitating the process Impartial facilitation Structuring the session Structuring the discussion When you can be directive When to consult Keeping on track Crafting questions Crafting questions: Word with care Crafting questions: Spin it positive Crafting questions: Follow up for clarification Kinds of rewording Reflecting back Summarizing Summarizing: Its many uses Working visually When to intervene When to intervene: Stopping the momentum When to intervene: Slowing the process down Is it time to quit? Ending a mediation Scenarios: Facilitation challenges Solving the Problem Participants'' starting point: Power & rights Changing the "positions" mindset Interests Layers of interests Why interests matter Finding space for solutions Reframing Checking out (mis)interpretations Lies, perceptions, deceptions Plain description of facts and needs Flip it! ? Outcome-focused interests Tactful wording of interests and topics Summary of interests Topic List examples Eliciting ideas: Brainstorming Eliciting ideas: Opening up possibilities Can mediators suggest options? Visual aids for making decisions Types of resolution "Typical" or "good enough" resolutions What-ifs Fallbacks: Contingencies, uncertainties Step-down agreements: Smaller scope When there''s no agreement Final review: Workability Final review: Future Sample agreements Scenarios: problem-solving challenges 173 Going Further Going further Adapting the process Mediating with

SynopsisThe popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section details the concepts and skills a mediator needs in order to: Understand the Conflict Support the people Facilitate the process Guide decision-making. Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams., The classic resource for effective mediation - now fully updated and expanded The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section details the concepts and skills a mediator needs in order to: Understand the Conflict Support the people Facilitate the process Guide decision-making. Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams., The Mediator's Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict,facilitate the process, and help participants make decisions., Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners. Why Professional Mediation Skills Are Essential: Litigation costs average $50,000-200,000 per workplace dispute. Mediation resolves 85% of conflicts at under $5,000 while preserving relationships and preventing recurring issues. What You'll Master: Five-phase mediation process - systematic approach that works across all conflict types Advanced communication techniques - defuse emotion and focus on underlying interests Multi-party dispute strategies - manage complex organizational and family conflicts Cultural competency methods - navigate diverse community mediation successfully Professional development pathways - certification requirements and career advancement Real-World Applications: Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts. Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict., The classic resource for effective mediation - now fully updated and expanded The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section then details the concepts and skills a mediator needs in order to: Understand the Conflict Support the people Facilitate the process Guide decision-making. The Mediator's Handbook 's emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees or teams. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.

LC Classification NumberHM1126

As told toStief, Eileen