Delivery Information
Delivery Timings
Most items listed on our eBay store include an estimated delivery time however these cannot be guaranteed. All estimates are based on a Monday to Friday excluding Bank Holidays work week, starting the next working day after the Order is accepted. Numerous factors such as traffic, weather conditions as well as stock shortages may impact the estimated / stated delivery time ? we sincerely apologise in advance if you are affected by this and we will try our best to avoid anything like this. In some cases where items are not currently in stock, or only available via pre-order, an expected date is shown, where it is possible to provide a date, however in some circumstances this may change. Until the specific items are back in stock, all dates are estimated and can change at any time.
Free Delivery and Surcharges
We are proud to offer free UK mainland delivery on most (not all) of our products listed on the ebay store, this is with the exception of a number of items that are only eligible for free delivery in certain postcodes. UK mainland meaning England, Wales and most parts of Scotland. The Scottish Highlands, Northern Ireland and other islands are not eligible for free delivery. If a delivery charge is required for a purchase, it will be highlighted prior to completing an Order, and the relevant charge will be applied to the total at the Checkout stage or a amended invoice will be sent. Charges are calculated per delivery and not per Order, so multiple delivery charges may be applied in certain circumstances.
Delivery Details
Due to the large amount of orders we have on a daily basis, our deliveries are managed and delivered by third party carriers; in most cases this will be a specialist courier service or a vehicle from the affiliated supplier ? because of this we are unable to guarantee that we will meet any special delivery instructions requested when placing an order, however we promise that we do endeavour to do so where possible. Please note that an order with multiple items may be subject to deliveries from numerous carriers, and so we are unable to guarantee that all items will be received at the same time, or on the same day, however we always try to ensure they are where possible. If someone is not present to accept the delivery, adequate notice of 24 hours must be provided to us by the customer to allow us to re-schedule the delivery. We reserve the right to charge for any re-deliveries as a result of the customer not being able to take the delivery at the agreed time and date.
Receiving Deliveries
Our deliveries are a single person road side service. Where required, the customer should arrange for help to unload their goods during delivery, and/or for storing them adequately after the delivery. The customer should conduct a short visual inspection, ensuring that all expected items are there. The delivery should be received, inspected and signed-for by the delivery contact nominated on the Order. Once the delivery is signed the responsibility of those items is passed on to the customer. Therefore, we strongly recommend performing a full inspection of the items immediately upon delivery.
Inspecting Delivered Goods
We strongly suggest that the customer performs a full inspection as soon as possible to determine whether any items are missing, damaged, incomplete or faulty. In the unlikely event that this is the case, the customer must notify us within 24 - 48 hours of receiving the delivery. In cases where all of these conditions have been adhered to, we will arrange replacement goods for you at no extra charge. Collection of certain damaged items - such as broken glass ? may not always be possible, so the customer may be asked to dispose of these items for safety reasons.
Installing Delivered Goods
We advise against booking any installation person / builder / plumber etc. to install items until you are in receipt of the entire order of goods, and it has been checked. As mentioned above, any delivery times given are estimates and cannot be guaranteed, therefore we cannot be held responsible for any losses. Do not try and install any damaged or faulty items, and leave them in their original packaging where possible, again please notify us within 24-48 hours.
Returns & Refunds
Returning Goods
If you are not satisfied with your purchase or you bought the item in error you have the right to cancel your order with us within 7 days from date of delivery for credit or a refund. Please note that whilst we accept returns, there is a 25% charge as well as the initial shipping cost ? therefore it is imperative that the customer ensures that the product is exactly what is required before placing an order. It is your responsibility to return goods in pristine condition in its unopened, original packaging. The customer will be responsible for the cost of the return and the safe return of the goods back to us. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for the collection. There is no exception to the 25% Restocking Charge.
Damaged Goods
Once the goods are delivered and signed for, they become the customer’s responsibility. Any damage caused in transit to the goods or incorrect goods supplied must be noted on delivery of the order. Goods MUST BE CHECKED upon receipt. On the rare occasion, damages can occur in transit. If you believe it to be broken, then please DO NOT SIGN for it. The driver will return it to us; we will then promptly dispatch a new replacement. The customer must inform us of any transit damage (which has not been signed for) within 24 hours of delivery. We will not be held responsible for broken or missing parts after this timeframe.
Checking for damages and informing us
For small item deliveries that arrive from couriers the customer must agree to open all boxes and thoroughly check goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from the manufacturer nor the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 24 hours. For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the driver’s delivery note. If you sign for the goods, without checking them, you the customer are accepting that the goods arrived in good condition and as a result later claims for damages will not be considered. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you the customer accepting goods and signing a delivery note without thoroughly checking the goods for damages.
