A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT By Fred Beisse

Custom Stitch Lab
(449)
Venditore professionale
Registrato come venditore professionale
Altre inserzioni del venditore
Contatta il venditore
US $15,00
CircaEUR 12,88
Condizione:
Come Nuovo
Ritiro:
Ritiro gratuito dell'oggetto in zona da Vancouver, Washington, Stati Uniti.
Spedizione:
US $8,68 (circa EUR 7,45) USPS First Class®.
Oggetto che si trova a: Vancouver, Washington, Stati Uniti
Consegna:
Consegna prevista tra il lun 8 dic e il gio 11 dic a 94104
Le date di consegna stimate - viene aperta una nuova finestra o scheda includono tempi di imballaggio, CAP di origine, CAP di destinazione e periodo di accettazione e dipendono dal servizio di spedizione selezionato e dalla ricezione del pagamentoricezione del pagamento - si apre in una nuova finestra o scheda. I tempi di consegna possono variare, specialmente durante le festività.
Restituzioni:
Restituzioni non accettate.
Pagamenti:
    Diners Club

Fai shopping in tutta sicurezza

Garanzia cliente eBay
Se non ricevi l'oggetto che hai ordinato, riceverai il rimborso. Scopri di piùGaranzia cliente eBay - viene aperta una nuova finestra o scheda
Il venditore si assume la piena responsabilità della messa in vendita dell'oggetto.
Numero oggetto eBay:336196618687
Ultimo aggiornamento: 21 nov 2025 07:14:47 CETVedi tutte le revisioniVedi tutte le revisioni

Specifiche dell'oggetto

Condizione
Come Nuovo: Libro che sembra nuovo anche se è già stato letto. La copertina non presenta segni di ...
ISBN-10
1285852680
Book Title
A Guide to Computer User Support for Help Desk and Support
Genre
COMPUTERS
ISBN
9781285852683
Categoria

Informazioni su questo prodotto

Product Identifiers

Publisher
Cengage Learning
ISBN-10
1285852680
ISBN-13
9781285852683
eBay Product ID (ePID)
202799143

Product Key Features

Number of Pages
688 Pages
Language
English
Publication Name
Guide to Computer User Support for Help Desk and Support Specialists
Publication Year
2014
Subject
Industries / Computers & Information Technology, Programming / General, General, Data Processing
Features
Revised
Type
Textbook
Subject Area
Computers, Business & Economics
Author
Fred Beisse
Format
Trade Paperback

Dimensions

Item Height
9.3 in
Item Weight
41.6 Oz
Item Length
1.5 in
Item Width
7.5 in

Additional Product Features

Edition Number
6
Intended Audience
College Audience
LCCN
2014-937484
Dewey Edition
23
TitleLeading
A
Illustrated
Yes
Dewey Decimal
004.068/8
Table Of Content
Preface.Chapter 1: Introduction to Computer User Support. Chapter 2: Customer Service Skills for User Support Agents. Chapter 3: Writing for End Users.Chapter 4: Skills for Troubleshooting Technology Problems.Chapter 5: Common Support Problems.Chapter 6: Help Desk Operation. Chapter 7: User Support Management. Chapter 8: Product Evaluation Strategies and Support Standard. Chapter 9: End-User Needs Assessment Projects.Chapter 10: Installing and Managing End-User Technology.Chapter 11: Technology Training for Users.Chapter 12: A User Support Utility Tool Kit. Appendix A: Answers to Check Your Understanding Questions.Appendix B: LBE Helpdesk Evaluation Edition.Appendix C: User Support Presentations and Meetings.
Edition Description
Revised edition
Synopsis
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills., Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills., Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
LC Classification Number
QA76.9.E53

Descrizione dell'oggetto fatta dal venditore

Informazioni sul venditore professionale

Certifico che tutte le mie attività di vendita saranno conformi alle leggi e ai regolamenti dell'Unione europea.

Informazioni su questo venditore

Custom Stitch Lab

98,8% di Feedback positivi•2,0 mila oggetti venduti

Su eBay da apr 2012
In genere risponde entro 24 ore
Registrato come venditore professionale
Welcome! My journey from Math Teacher to Software Engineer in Test is why Custom Stitch Lab excels: we fuse meticulous precision with creative design. Since 2017, we have proudly run locations in ...
Mostra altro
Visita il negozioContatta

Valutazione dettagliata del venditore

Media degli ultimi 12 mesi
Descrizione
4.9
Spese spedizione
4.7
Tempi di spedizione
5.0
Comunicazione
5.0

Categorie più popolari di questo Negozio

Vedi tuttecategorie
Custom Embroidered ApparelHoodies & SweatshirtsHats & BeaniesAccessories & SuppliesLeggingsAltro

Feedback sul venditore (453)

Tutti i punteggiselected
Positivo
Neutro
Negativo
  • s***9 (32)- Feedback lasciato dall'acquirente.
    Mese scorso
    Acquisto verificato
    This seller was amazing, he dropped the price for me so I was able to afford the item. He was very personable and professional. The squishy toy came in package in perfect condition and was as shown in the video posted on the listing. No Complaints at all and I would recommend everyone to purchase from this reliable seller.
    Blue Cake Squishy Sensory Stress Ball Toy Autism Squeeze Anxiety Relief (N° 334718395707)
  • -***- (3)- Feedback lasciato dall'acquirente.
    Ultimi 6 mesi
    Acquisto verificato
    Excellent seller! Fast shipping, item exactly as described, great communication. Very happy with my purchase – highly recommended!
    1200 x Hair Mini Elastic Rubber Bands Braiding Colorful Ponytail (N° 334744993548)
  • b***e (1135)- Feedback lasciato dall'acquirente.
    Mese scorso
    Acquisto verificato
    Great job looks perfect well made excellent communication great service fast shipping five stars
    Express Yourself: Personalized Embroidered custom knit Beanie for a Unique Look (N° 334197137176)
Vedi tutti i feedback