Terms of Business – Terms and Conditions – Important to read before purchase.
RETURNS – NON DELIVERY – MISSING AND DAMAGED ITEMS – FEEDBACK
1. Please never start an eBay case for anything to be returned unless you have first contacted the seller for a resolution as this can affect seller ratings and result in your account being blocked by the seller and if applicable reported to eBay for abuse. We aim to resolve all issues without intervention by eBay or PayPal and can offer the best resolution and achieve the best customer satisfaction by proper communication.
2. Before selecting “not as described” or the “wrong item sent” talk to the seller as this may not be correct and we always and reserve the right to report misuse/abuse of the returns process to eBay.
3. The customer is responsible for selecting the correct size and colour, return postage is paid by the customer if the item is not the correct size and colour or does not match the buyers expectations or match or suit the customers own décor or existing fittings. The buyer should not rely solely on the photo in the listing to establish an exact match to his/her requirements and should always order a sample otherwise the customer is deemed responsible for the cost of all returns.
4. The item may vary from the photos if the photos are only typical examples of a variety of sizes and colours on offer: FOR EXAMPLE AND NOT LIMITED TO DOORS AND DRAWERS ARE NOT SOLD TOGETHER AS SETS AND HANDLES ARE NOT INCLUDED EACH MUST BE ORDERED SEPARATELY BY SIZE - you are not buying what is in the photo/picture please see the sizes menu at the top of the page (at the bottom of the page on a mobile device). Therefore the customer is responsible for obtaining samples before purchase, or further information. Photos can vary from the item in colour or shade and the way the grain pattern runs either top to bottom or left to right. The buyer is deemed to accept this, check this information when purchasing and is responsible for the cost of returns.
5. Sometimes the item is listed (stated) in the description as having some defect the buyer is responsible for asking the nature of the defect before purchasing and obtaining further information or samples or photos etc from the seller. The buyer is deemed to have read the description in detail when purchasing.
6. Sometimes items in the photos are not included in the sale, the description takes precedence over the photos in every instance the buyer is deemed as having read the description and made the relevant enquiries.
7. The customer is responsible for returning unwanted items at his own cost. The buyer is requested to ask for further information before starting the return as the seller may not wish to have the item returned and may reimburse the seller and ask for the item to be disposed of if it is damaged in transit.
8. Unwanted items can be returned within 30 days or exchanged please ask for details of how to exchange your item for another there may be postal charges to do this but it is the fastest way of correcting your mistake.
9. Refunds are issued on return of an item in good condition, the seller is therefore responsible for the full value of the goods in transit when returning an item.
10. Claims for compensation or replacement of damaged items should be sent within 48 hours of receipt of item supported by full size photos sent to our claims department email or phone number by sms which will be given to the purchaser on request. This is not a legal requirement this is a polite request and a term and condition of the sale.
11. We do not accept the return of a damaged item, so it is the buyers responsibility to remove the packaging and inspect the goods within 48 hours of receipt of the item. We are not legally bound to refund a customer on the return of a damaged item so although you have 30 days to return an item in good condition you will not be reimbursed when you return an damaged item. We do not expect a damaged item to be returned the customer will be reimbursed (in accordance with English Law) if we are notified of damages within 48 hours and photos and evidence of the damage have been sent to our claims department email address (which will be given at the time of the claim). The customer will then be responsible for disposal of the damaged goods.
12. Damages and compensations are limited to the cost of the item and reimbursement of postage costs in accordance with English Law. Claims for delays and collateral damages and contractual obligations are not accepted under any circumstances. We do not accept any orders where “time is of the essence”.
13. Before leaving negative or neutral feedback or starting any case including the return of the item the buyer is requested to contact the seller for a resolution (which may include providing a return label) as the seller may not require the return of the item. Failure to do this may result in the seller placing the buyer on a blocked bidders list.
14. If neutral or negative feedback is given without first contacting the seller and resolving the issue the seller reserves the right to list the buyer as a blocked bidder and to share this information with other sellers. The seller reserves the right to refer the matter to eBay for further consideration for removal of the feedback.
15. The buyer should observe the delivery time stated in the listing and should not demand an earlier delivery. If concerned the buyer should contact the seller if the item does not arrive in 7 days and again after 10 days and should not start a case for non-delivery unless a satisfactory replacement has not been sent within 14 days or a reasonable explanation given. The seller reserves the right to block the bidder if the buyer reacts to unavoidable delays unreasonably.
16. The item may or not have holes for hinges or fittings or mountings. The seller assumes that the buyer has made the necessary enquiries about fitting the item and has the necessary skill to fit the item or mount it. If the item does not fit, the buyer is responsible for the full cost or returning the item in an undamaged and unused condition.
17. The seller reserves the right to cancel the transaction on the buyer’s behalf (without penalty) if the seller suspects or finds any of the following.
a. The buyer has not supplied a correct delivery address
b. The buyer refuses to supply a contact telephone number or respond to emails concerning the delivery time and date or fails when asked to confirm the details of the order including size selection and quantity.
c. The buyer has attempted to buy a size or colour which is not in the listing
d. The buyer has ordered one size or colour but stated in a message that they require a different size or colour. Or any message received conflicts with the order placed.
e. The buyer has ordered multiple items without explanation and the seller suspects it is an error by the buyer and the buyer does not respond to enquiries made by the seller.
f. The buyer does not pay.
g. The buyer is outside the UK mainland in an area to which we do not normally deliver and refuses to pay a premium for delivery.
h. The buyer did not buy a sample first and there is some doubt if the product is the right colour or profile.
Terms of Business – Terms and Conditions – Important to read before purchase.
RETURNS – NON DELIVERY – MISSING AND DAMAGED ITEMS – FEEDBACK (v2021)
1. Please never start an eBay case for anything to be returned unless you have first contacted the seller for a resolution as this can affect seller ratings and result in your account being blocked by the seller and if applicable reported to eBay for abuse. We aim to resolve all issues without intervention by eBay or PayPal and can offer the best resolution and achieve the best customer satisfaction by proper communication.
2. Before selecting “not as described” or the “wrong item sent” talk to the seller as this may not be correct and we always and reserve the right to report misuse/abuse of the returns process to eBay.
3. The customer is responsible for selecting the correct size and colour, return postage is paid by the customer if the item is not the correct size and colour or does not match the buyers expectations or match or suit the customers own décor or existing fittings. The buyer should not rely solely on the photo in the listing to establish an exact match to his/her requirements and should always order a sample otherwise the customer is deemed responsible for the cost of all returns.
4. The item may vary from the photos if the photos are only typical examples of a variety of sizes and colours on offer: FOR EXAMPLE AND NOT LIMITED TO DOORS AND DRAWERS ARE NOT SOLD TOGETHER AS SETS AND HANDLES ARE NOT INCLUDED EACH MUST BE ORDERED SEPARATELY BY SIZE - you are not buying what is in the photo/picture please see the sizes menu at the top of the page (at the bottom of the page on a mobile device). Therefore the customer is responsible for obtaining samples before purchase, or further information. Photos can vary from the item in colour or shade and the way the grain pattern runs either top to bottom or left to right. The buyer is deemed to accept this, check this information when purchasing and is responsible for the cost of returns.
5. Sometimes the item is listed (stated) in the description as having some defect the buyer is responsible for asking the nature of the defect before purchasing and obtaining further information or samples or photos etc from the seller. The buyer is deemed to have read the description in detail when purchasing.
6. Sometimes items in the photos are not included in the sale, the description takes precedence over the photos in every instance the buyer is deemed as having read the description and made the relevant enquiries.
7. The customer is responsible for returning unwanted items at his own cost. The buyer is requested to ask for further information before starting the return as the seller may not wish to have the item returned and may reimburse the seller and ask for the item to be disposed of if it is damaged in transit.
8. Unwanted items can be returned within 30 days or exchanged please ask for details of how to exchange your item for another there may be postal charges to do this but it is the fastest way of correcting your mistake.
9. Refunds are issued on return of an item in good condition, the seller is therefore responsible for the full value of the goods in transit when returning an item.
10. Claims for compensation or replacement of damaged items should be sent within 48 hours of receipt of item supported by full size photos sent to our claims department email or phone number by sms which will be given to the purchaser on request. This is not a legal requirement this is a polite request and a term and condition of the sale.
