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Informazioni su questo prodotto
Product Identifiers
PublisherMcgraw-Hill Education
ISBN-100071454071
ISBN-139780071454070
eBay Product ID (ePID)45014540
Product Key Features
Book TitlePerfect Phrases for Documenting Employee Performance Problems
Number of Pages144 Pages
LanguageEnglish
Publication Year2005
TopicTraining, Human Resources & Personnel Management, Motivational, General
GenreBusiness & Economics
AuthorAnne Bruce
FormatTrade Paperback
Dimensions
Item Height0.3 in
Item Weight4.7 Oz
Item Length8 in
Item Width5.1 in
Additional Product Features
Intended AudienceTrade
LCCN2005-620732
Dewey Edition22
Dewey Decimal658.3125014
SynopsisWhether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals., Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication., Perfect Phrases for Documenting Employee Performance Problems will be an easy access guide to help managers identify performance issues and prepare concise documentation of those problems. This quick-reference tool is perfect for new managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals. The book covers a wide variety of performance issues including: Communication Skills Punctuality Decision Making Empowerment and Delegation Technical Skill Development People Skills and Relationship-building Coaching Others Customer Care Attitude Handling Personal Problems Creativity and Innovation Meeting Deadlines Leadership Skills Negotiation Skills Appearance Self-esteem and Confidence Efficient Use of Time Problem Solving and Conflict Resolution Teamwork Emotional Intelligence Overall Productivity Loyalty Resistance to Change Project Management Safety Goal Setting Motivation and Morale Building Common Sense and Good Judgment Personal Growth and Development Professional Growth and Intentional Learning