ITIL V3 Continual Service Improvements, AXELOS

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Specifiche dell'oggetto

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Book Title
ITIL V3 Continual Service Improvements
ISBN
011331308X
EAN
9780113313082
Release Title
ITIL V3 Continual Service Improvements
Artist
AXELOS
Brand
N/A
Colour
N/A
Categoria

Informazioni su questo prodotto

Product Identifiers

Publisher
Stationery OFFICE, T.H.E.
ISBN-10
011331308X
ISBN-13
9780113313082
eBay Product ID (ePID)
25038286878

Product Key Features

Number of Pages
261 Pages
Publication Name
Itil Continual Service Improvement : 2011
Language
English
Subject
Industries / Computers & Information Technology, Business Communication / General, Industries / General
Publication Year
2011
Type
Textbook
Author
The Stationery Office
Subject Area
Business & Economics
Series
Itil Service Lifecycle Ser.
Format
Trade Paperback

Dimensions

Item Height
0.6 in
Item Weight
33.3 Oz
Item Length
11.1 in
Item Width
8.5 in

Additional Product Features

Edition Number
2
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
004.0688
Synopsis
The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.Alongside the delivery of consistent, repeatable processactivities as part of service quality, ITIL has always emphasizedthe importance of continual service improvement. Focusing on theprocess elements involved in identifying and introducing servicemanagement improvements, this publication also deals with issuessurrounding service retirement.Key features:The updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.Summary of Updates from the AuthorThe seven-step improvement process - and its relationship withthe Deming 'Plan-Do-Check-Act' cycle and knowledge management -has been clarified. The CSI model has been re-named the CSIapproach and the concept of a CSI register has been introduced asa place to record details of all improvement initiatives withinan organization., ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers., The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.Alongside the delivery of consistent, repeatable processactivities as part of service quality, ITIL has always emphasizedthe importance of continual service improvement. Focusing on theprocess elements involved in identifying and introducing ......

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