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Raving Fans: A Revolutionary Approach To Customer Service
US $4,27
CircaEUR 3,69
Condizione:
Buone condizioni
Libro che è già stato letto ma è in buone condizioni. Mostra piccolissimi danni alla copertina incluse alcune rigature, ma nessun foro o strappo. È possibile che la sovraccoperta per le copertine rigide non sia inclusa. La rilegatura presenta minimi segni di usura. La maggior parte delle pagine non è danneggiata e mostra una quantità minima di piegature o strappi, sottolineature di testo a matita, nessuna evidenziazione di testo né scritte ai margini. Non ci sono pagine mancanti. Per maggiori dettagli e la descrizione di eventuali imperfezioni, consulta l'inserzione del venditore.
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Spedizione:
Gratis Standard Shipping.
Oggetto che si trova a: Little Falls, New Jersey, Stati Uniti
Consegna:
Consegna prevista tra il gio 16 ott e il gio 23 ott a 94104
Restituzioni:
Restituzioni entro 30 giorni. Le spese di spedizione del reso sono a carico dell'acquirente..
Pagamenti:
Fai shopping in tutta sicurezza
Il venditore si assume la piena responsabilità della messa in vendita dell'oggetto.
Numero oggetto eBay:306264287777
Specifiche dell'oggetto
- Condizione
- Release Year
- 1993
- ISBN
- 9780688123161
Informazioni su questo prodotto
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Publication Year
1993
Topic
Organizational Behavior, Customer Relations, Management
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification Number
HF5415.5.B528 1993
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ZBK Books
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- m***m (2357)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!It's Dark And Hell Is Hot (N° 297425685971)
- g***u (172)- Feedback lasciato dall'acquirente.Mese scorsoAcquisto verificatoI was very surprised with the shipping. It felt like I ordered them one day and got them the next day. It came in a plain bubble wrapped Amazon package. It was exactly as described, and it was a good value for the money. I hope to do business with these folks again.
ZBK Books
99,3% di Feedback positivi•836 mila oggetti venduti
Registrato come venditore professionale
Feedback sul venditore (218.984)
- 2***4 (168)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoGot the TV series combat, season 2 volume one from the seller and they shipped it out fast and well wrapped up for the journey. It arrived earlier than listed and in the condition they listed it as being. This is not a series easy to find out side of complete box set yet alone for the great price they sold it for. The seller showed great communication and I'd buy from them again without question. Good series and good seller.
- m***m (2357)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!It's Dark And Hell Is Hot (N° 297425685971)
- g***u (172)- Feedback lasciato dall'acquirente.Mese scorsoAcquisto verificatoI was very surprised with the shipping. It felt like I ordered them one day and got them the next day. It came in a plain bubble wrapped Amazon package. It was exactly as described, and it was a good value for the money. I hope to do business with these folks again.