IMPORTANT: By reading this and our full terms and conditions, you are agreeing at time of purchase to these terms.
Content & Omissions
JuicEBitz Audio Visual Ltd, or "JuicEBitz" is committed to providing high quality low cost electronics and accessories to our customers.
This page together with our Privacy Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any products (Products) listed on our website (our site) to you or which we sell to you through a third party marketplace.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site or third party marketplace. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
We may amend these Terms from time to time as set out below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1. Information about us
1.1. We operate the website www.juicebitz.co.uk. We are JuicEBitz Audio Visual Limited, a company registered in England and Wales under company number 8559702, and our registered office is at Rowan House, 7 West Bank Avenue, Scarborough YO12 4DX, our trading address is Unit 6a, Hunmanby Industrial Estate, Hunmanby, Filey, YO14 0PH. Our VAT number is GB 164 9988 41.
1.2. Contacting us if you are a consumer:
1.2.1. To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel as soon as possible as we aim to fulfill your order within 24 hours otherwise clause 7.7 will apply. The easiest way to do this is to e-mail us at contact.us@juicebitz.co.uk or contact our team by telephone on 0844 682 1800 or by post to Unit 6a, Hunmanby Industrial Estate, Hunmanby, Filey, YO14 0PH. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
1.2.2. If you wish to contact us for any other reason, including any complaints, you can contact us by telephoning our team at 0844 682 1800 or by e-mailing us at contact.us@juicebitz.co.uk.
1.2.3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
1.3. Contacting us if you are a business. You may contact us by telephoning our team on 0844 682 1800 or by e-mailing us at contact.us@juicebitz.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 20.3.
2. Our Products
2.1. As a retailer of quality branded, after-market products we shall not be responsible for any errors or omissions that might be contained within our site. See clause 11.5 for further details.
2.2. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.3. The packaging of the Products may vary from that shown on images on our site.
3. If you are a Consumer
This clause 3 only applies if you are a consumer.
3.1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
4. If you are a Business Customer
This clause 4 only applies if you are a business.
4.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
4.2. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
4.3.You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
4.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
5. How the Contract is formed between you and us
5.1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2. Please make sure that your delivery address used is formatted properly and entered correctly. We will not be held responsible for any incorrect or undeliverable addresses and will not resend or replace and Products that are sent out to the incorrect address because of the customers error at this stage of checkout. We advise all customers to ensure that their account details, billing and delivery addresses are updated to reflect any changes in personal circumstances that may affect processing your order.
5.3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4.
5.4. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
5.5. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
5.6. We operate a zero tolerance to anyone advertising, displaying or promoting our products or linking to our products in any marketplace; such as Amazon, eBay, eBid or similar. The business or anyone acting on behalf of the business (or business customer they have sold to) is not entitled to offer and will not offer any of our products on other marketplaces, but may list them on their own in-house website for resale.
6. Our right to vary these Terms
6.1. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
6.2. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws, regulatory requirements and changes to our business practices.
6.3. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
7. Consumer Returns & Refunds
This clause 7 only applies if you are a consumer.
7.1. All purchases from our site are covered by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days however we offer a goodwill guarantee which is more generous than your legal rights under the Consumer Contract Regulations 2013 to 60 days. This means that during the days if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract
End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days).
The end date is the end of 60 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 11 March (Please note that this may vary if it is a leap year).
Your Contract is for either of the following:
· one Product which is delivered in instalments on separate days.
· multiple Products which are delivered on separate days.
The end date is 60 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 14 February.
Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 11 March. 11 March is the last day of the cancellation period in respect of all Products to arrive during the year.
7.3. To cancel a Contract, you just need to let us know that you have decided to cancel as soon as possible as we aim to fulfill your order within 24 hours otherwise clause 7.7 will apply. The easiest way to do this is to e-mail us at contact.us@juicebitz.co.uk or contact our team by telephone on 0844 682 1800 or by post to Unit 6a, Hunmanby Industrial Estate, Hunmanby, Filey, YO14 0PH. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
7.4. If you cancel your Contract we will:
7.4.1. refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
7.4.2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
7.4.3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
7.4.3.1. 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 7.7;
7.4.3.2. if you have not received the Product 14 days after you inform us of your decision to cancel the Contract.
7.5. If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
7.6. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
7.7. If a Product has been delivered to you before you decide to cancel your Contract:
7.7.1. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.
7.7.2. unless the Product is faulty or not as described (in this case, see clause 7.5), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery;
7.8. We will not be responsible for any other costs involved in returning any item, regardless of value, nor will we be responsible for lost items that do not reach us safely. It is your responsibility to ensure that suitable precautions are put in place for such occurrences, for example we recommend taking Proof of Posting or using a Tracked Mail Service. We will only refund you for item(s) that are deemed lost by Royal Mail on or after the 15th Day from date of posting.
7.9. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
8. Business Customer's Returns & Refunds
This clause 8 only applies if you are a business customer.
8.1. All Products must be returned unopened in their original packaging for a full refund within 30 days. We do not offer free returns.
8.2. Any event arising to items malfunctioning or possibly of a manufacture defect, which may also need inspecting by us must initially be reported via our website or by phone. Please have your order number ready. Claims for certain item(s) that are deemed faulty by us after inspection and are found to be so, will be replaced or refunded only to the price of the Product ordered.
8.3. We will not be held liable for any other costs involved in returning any item, regardless of value, nor will we be responsible for lost items that do not reach us safely. It is your responsibility to ensure that suitable precautions are put in place for such occurrences, for example we recommend taking Proof of Posting or using a Tracked Mail Service. If Products are lost by their chosen delivery method it will be you who will need to claim back the value of the lost item, not us.
8.4. We will only refund customers for item(s) that are deemed lost by Royal Mail on or after the 15th Day from date of posting. Any demands for refunds before this time, unless agreed by us under exceptional circumstances will be rejected. By using the services of other couriers to fulfill your order we also pass on their terms of service to you and by purchasing from us agree to these conditions.
9. Delivery
9.1. We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 18 for our responsibilities when this happens.
9.2. If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
9.3. Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time. put in bit about making sure address correct
9.4. You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 9.5 only applies if you are a consumer.
9.5. If we miss the 30 delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
9.5.1. we have refused to deliver the Products;
9.5.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
9.5.3. you told us before we accepted your order that delivery within the delivery deadline was essential.
9.6. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
9.7. If you do choose to cancel your Order for late delivery under clause 9.5 or clause 9.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
9.8. We will provide you with a tracking reference for all orders over a certain value, in which a signature will be recorded and taken upon delivery. An adult must sign for the delivery being over the age of 18.
10. International delivery
10.1. We deliver to most countries in the EU except all regions of Italy. However there are certain restrictions on some Products to some countries. If this is the case, the item may be cancelled and refunded, you will be notified by us accordingly in good time. We currently offer no shipping outside the EU, this includes North America.
10.2. If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
10.3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
10.4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
11. Price of Products and delivery charges
11.1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.
11.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
11.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
11.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
11.5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.
12. How to pay
12.1. You can only pay for Products using PayPal or a debit card or credit card. We accept the following cards: Visa Debit, Visa Credit, MasterCard and Maestro.
12.2. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
13. Manufacturer Guarantees
13.1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
13.2. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
14. Our warranty for the Products
14.1. For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for the period set on each Products' page, from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.
14.2. The warranty in clause 14.2 does not apply to any defect in the Products arising from:
14.2.1. fair wear and tear;
14.2.2. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
14.2.3. if you fail to operate or use the Products in accordance with the user instructions;
14.2.4. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
14.2.5. any specification provided by you.
14.3. WARNING: If you continue to use a damaged item rather than replacing it, we accept no liability for any instance arising for this. We strongly advise customers to stop using the product immediately and contact us by telephone in this instance.
14.4. If you continue to use damaged, bent, split or worn cables and adapters you are risking injury to yourself and others. Do not try to repair any electrical devices on your own – please seek professional advice from us or an authorised repair shop.
14.5. Accidental or inadvertent damage to items purchased from us are not covered under this warranty.
14.6. If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
15. Product Certification – CE, RoHS, FCC
We are constantly bringing out new products and new designs and welcome any feedback on them. We hold 3 Certifications for all our products in their respective classes for CE, RoHS and FCC. This ensures quality in manufacturing and that our products are fit for global markets in all aspects. Required devices also comply with Part 15 of the FCC Rules.
We are also in the process of obtaining ISO Certification, more details to follow. For more information please email: contact.us@juicebitz.co.uk
16. Our liability if you are a business
This clause 16 only applies if you are a business customer.
16.1. We only supply the Products for sale by your business in a retail store, and you agree not to sell the Products online in any marketplace, private or business website.
16.2. Nothing in these Terms limits or excludes our liability for:
16.2.1. death or personal injury caused by our negligence;
16.2.2. fraud or fraudulent misrepresentation;
16.2.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
16.2.4. defective products under the Consumer Protection Act 1987.
16.3. Subject to clause 16.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
16.3.1. any loss of profits, sales, business, or revenue;
16.3.2. loss or corruption of data, information or software;
16.3.3. loss of business opportunity;
16.3.4. loss of anticipated savings;
16.3.5. loss of goodwill; or
16.3.6. any indirect or consequential loss.
16.4. Subject to clause 16.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Order.
16.5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
17. Our liability if you are a consumer
This clause 17 only applies if you are a consumer.
17.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
17.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17.3. We do not in any way exclude or limit our liability for:
17.3.1. death or personal injury caused by our negligence;
17.3.2. fraud or fraudulent misrepresentation;
17.3.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
17.3.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
17.3.5. defective products under the Consumer Protection Act 1987.
18. Events outside our control
19. Intellectual Property Rights & Patents
JuicEBitz™ and JuiceEBitz® are Registered Trademarks of JuicEBitz Audio Visual Limited. All rights reserved.
Any reference to other brand names or products are for the benefit of a customer’s buying experience.
Please note, many of our cables are listed as “compatible for” which means that they are not authorised by the license holder, unless clearly stated. e.g. “Apple MFi Certified”.
For Part 18 onward and the rest of our terms, please visit our website. (No Room to Provide All).
-JuicEBitz Ltd.
