COMPANY TERMS AND CONDITIONS PLEASE READ BEFORE PURCHASING
THANK YOU FOR CHOOSING TO SHOP WITH OUR SMALL FAMILY RUN BUSINESS WE LOVE WHAT WE DO. WATCH UP TO 300 ITEMS ON OUR SITE AND GET SENT DAILY OFFERS ON PRODUCTS YOU WATCH WITH NO OBLIGATION TO BUY. BEST OFFER ON ALMOST ALL OUR PRODUCTS. WE WELCOME YOU TO MAKE OFFERS. SAVE US AS YOUR FAVOURITE SELLER AND TELL YOUR FRIENDS AND FAMILY. YOU WILL GET SENT EMAILS WHEN WE HAVE OFFERS AND SALES ON.
RETURNS AND REFUNDS
PLEASE NOTE THAT YOU HAVE 14 DAYS FOR A REMORSE RETURN OR 30 DAYS FOR A FAULTY PRODUCT AS IN LINE WITH EBAY TERMS AND CONDITIONS AND MONEY BACK GUARANTEE.
WE WILL NOT CHANGE OR RETURN OR REFUND FOR ANY REASON WHATSOEVER, AFTER THIS TIME. RETURNS ARE ACCEPTED WHEN YOU ARE WITHIN THE 30 DAYS OF PURCHASING THE ITEM AN WE WILL NOT CHANGE ANY ITEM FOR ANY REASON WHATSOEVER AFTER 30 DAYS. THIS IS PLENTY OF TIME TO SEE IF YOU LIKE A PRODUCT AND CHECK THAT IT IS NOT FAULTY IN ANYWAY.
WE ARE A CLEARANCE COMPANY AND THIS IS WHY. THIS IS OUR COMPANY POLICY. THE ITEM MUST BE RETURNED IN ITS ORIGINAL PACKAGING AND UNUSED AND UNFITTED FOR ALL KITCHEN AND DIY PURCHASES.UNLESS OF COURSE THEY ARE FAULTY ALL FAULTY ITEMS HAVE 30 DAYS FROM DATE OF PURCHASE THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
As in line with ebay all buyers must adhere to when sending items back.
Pack the item carefully. Include the packing slip, apply the postage label, and send the item back to the seller. You must return the item – in the same condition as you received it making sure it is packed with all the necessary packaging required to get the item back to us in good condition as you received it with all the items present, This Is a requirement of us and ebay for you to get a full refund or replacement item, within 14 calendar days of requesting the return. It's good practice to include tracking information (if available) when returning an item. As soon as you notice your fault and reason for returning, you cannot use this item and then decide to change your mind for a refund it has to be unused in original packaging how it got sent to you.
BEING AVAILABLE TO RECEIVE YOUR ITEM IS CRITERIA FOR PURCHASING WITH US AS DPD WILL ONLY ATTEMPT DELIVERY ONCE AND THEN IT WILL GO TO A PICK UP SHOP. CUSTOMER MUST BE AVAILABLE FOR RECEIVING THE PURCHASE IT WILL GIVE YOU AN ESTIMATED TIME OF ARRIVAL WHEN YOU GO TO PURCHASE.
TERMS AND CONDITIONS OF THE SALE AS YOU WILL NOT BE REFUNDED IF YOU ARE NOT IN TO RECEIVE YOUR PARCEL OR DO NOT GO TO COLLECT FROM THE DPD PICK UP SHOP LOCAL TO YOU, OR GO AND COLLECT AND YOU HAVE NOT TAKEN YOUR DPD PASS WHICH WILL BE SENT TO YOU VIA DPD PROVIDING YOU HAVE PROVIDED YOUR MOBILE TELEPHONE NUMBER AND EMAIL ON THE EBAY MAIN PAGE (YOUR DETAILS YOU HAVE PUT INTO EBAY)THIS IS YOUR RESPONSILBILTY WE ARE UNABLE TO CHECK THIS AS WE HAVE SO MANY ORDERS GOING OUT AND THE FILE IS JUST IMPORTED FROM EBAY INTO THE DPD FILE FOR PRINTING. YOU HAVE TO PROVIDE YOUR MOBILE TELEPHONE NUMBER AND NOT A HOME NUMBER AND A VALID EMAIL NOT AN EBAY EMAIL MEMBERS EMAIL ADDRESS AS THESE ARE NOT VALID.
PLEASE CAN YOU ALSO BE AVAILABLE TO RECEIVE THE ITEM, AT THE ADDRESS YOU HAVE NOTED ON YOUR EBAY ACCOUNT AND HAVE THE CORRECT ADDRESS, WITH POSTCODE CORRECT EMAIL AND THE CORRECT TELEPHONE NUMBER ON YOUR DETAILS NOTE WHEN IT IS DUE FOR ARRIVAL AND BE IN TO ACCEPT IT.
NEGATIVE FEEDBACK AND NEUTRAL FEEDBACK
DOES NOTHING TO RESOLVE ISSUES, SO DON'T TELL OTHERS TELL US, SO WE CAN RECTIFY IT IMMEDIATELY. WE PRIDE OURSELVES ON OUR CUSTOMER SERVICE AND WE WANT EVERY CUSTOMER HAPPY AND RETURNING TO US!
OPENING HOURS FOR SHOPPING
WE ARE OPEN 24 HOURS A DAY TO PURCHASE WITH US INCLUDING BANK HOLIDAYS AND WEEKENDS. ALTHOUGH THEY’RE WILL BE A DELAY IN DELIVERY IF YOU PURCHASE DURING THESE HOLIDAYS AS EXPLAINED WHEN YOU GO TO PURCHASE.
WE WILL ANSWER QUESTIONS 9.00AM-2.30PM MONDAY-FRIDAY
WE ARE CLOSED WEEKENDS. WE ARE UNABLE TO REPLY TO ANY QUESTIONS OUTSIDE OF THESE WORKING HOURS, WE WILL ENDEAVOUR TO RESPOND TO ALL QUESTIONS ASAP!
POSTAGE TERMS AND CONDITIONS
IF YOUR PARCEL IS A SURPRISE GIFT AND YOU WANT YOUR ITEM DISPATCHED DISCREETLY THEN YOU WILL NEED TO NOTIFY US OF THIS SO THAT THIS CAN BE PACKED DISCREETLY OR A SEX TOY OF WHICH YOU WANT POSTING DISCREETLY PLEASE INFORM US SO THAT THIS CAN BE DONE FOR YOU. THE PARCELS ALL HAVE A VERY BRIEF DESCRIPTION ON THE OUTSIDE OF THE LABEL.
WE OFFER FREE POSTAGE WITH NEXT DAY DELIVERY ON MOST ITEMS. IF YOU ORDER BEFORE 12 MIDDAY MONDAY TO THURSDAY. AND YOU MUST BE ABLE TO RECEIVE THE PARCEL AND SIGN FOR IT ON THE DATE STATED WHEN YOU PURCHASE. UNLESS YOU ARE ON AN EXCLUDED ZONE WHERE WE DO NOT POST OR YOU ARE ON THE GLOBAL SHIPPING PROGRAMME.
IF YOU ARE PURCHASING ON THE GLOBAL SHIPPING PROGRAMME EBAY SET THE POSTAGE TERMS AND CONDITIONS AND TAKE FULL RESPONSIBILITY FOR OF THE ITEM ONCE ON THE PROGRAMME. PLEASE ALSO NOTE IT GETS DELIVERED TO A CENTRAL DEPOT IN STAFFORDSHIRE ENGLAND TO BE DEPORTED TO YOUR COUNTRY AND ENQUIRIES MUST THEREFORE BE DIRECTED TO EBAY. EBAY WILL INFORM YOU OF THE EXTRA COSTS AND DELIVERY DATES WHEN YOU GO TO PURCHASE.
YOU WILL RECEIVE A TEXT MESSAGE & EMAIL NOTIFICATION TO INFORM YOU WHEN YOUR PURCHASE WILL ARRIVE, (MAY DIFFER ON THE GLOBAL SHIPPING PROGRAMME – PLEASE CONTACT EBAY). PROVIDING YOU HAVE GIVEN US THAT INFORMATION.
YOU NEED TO BE AVAILABLE TO RECEIVE YOUR PARCEL IN PERSON AND SIGN FOR IT ON THAT DAY, IF YOU ARE UNABLE TO IT WILL AUTOMATICALLY BE SENT TO THAT ADDRESS. UNLESS YOU CHANGE YOUR DELIVERY ADDRESS YOU CAN DO THIS WITH A LINK AND DETAILS OF HOW TO DO SO ON YOUR TEXT AND EMAIL MESSAGE. PROVIDING YOU GIVE THIS INFORMATION IN YOUR ORDER DETAILS IT HAS TO BE A CURRENT MOBILE TELEPHONE NUMBER AND EMAIL ADDRESS WHEN YOU GO TO PURCHASE. ON EBAY ORDER DETAILS.IF YOU DO NOT PROVIDE THIS YOU WILL NOT RECEIVE MESSAGES INFORMING YOU.
YOU WILL NOT BE REFUNDED OR THE PARCEL RE SENT OUT TO YOU IF THERE HAS BEEN ATTEMPED DELIVERY AND IT IS RETURNED TO US. IT COSTS OUR COMPANY £30.00 TO HAVE RETURNED TO US. IF YOUR NOT IN AND THIS HAPPENS THEN YOU WILL NOT BE REFUNDED OR IT WILL NOT BE ATTEMPTED AGAIN THIS IS IN EBAYS SELLER PROTECTION WE DO NOT HAVE TO REFUND YOU.
YOU CAN NOT ASK FOR YOUR PARCEL TO BE LEFT, IN A SO-CALLED SAFE PLACE IT HAS TO BE SIGNED FOR AND TAKEN DELIVERY OF, OR WE CAN NOT ACCEPT RESPONSIBILITY. AND YOU WILL NOT GET YOUR MONEY BACK OR ANY DEFECTS HONOURED, AS THIS IS FULLY YOUR RESPONSIBILITY.
IF YOU ARE NOT IN TO RECEIVE YOUR PARCEL, THEY REQUEST THAT THEY TRY YOUR NEIGHBOURS, EITHER SIDE OF YOUR PROPERTY, - IF YOU DO NOT REQUIRE THIS SERVICE YOU MUST CHANGE WITH US WHEN YOU PURCHASE.
IF YOU ARE NOT IN AND DO NOT RECEIVE YOUR PARCEL OUR COURIER LEAVE TEXT AND EMAIL NOTIFICATIONS FOR YOU TO GO TO COLLECT AT A DPD PICK UP SHOP. YOU WILL NEED TO TAKE YOUR DPD PICK UP PASS WITH ID THIS CAN BE A DRIVING LICENSE OF PASSPORT PHOTO ID BUT IT MUST BE ACCOMPANIED WITH THE DPD PASS.
IF YOU HAVE NOT PROVIDED THE CORRECT INFORMATION THEN YOU HAVE TO GOOGLE TRACK.DPD.CO.UK THIS WILL GIVE YOU THE OPPORTUNITY TO TRACK YOUR CONSIGNMENT NUMBER WHICH WE CAN GIVE YOU AND THIS WILL SEND YOU A DPD PASS FOR YOU TO USE. THIS IS USUALLY A SCANNING QR CODE THAT YOU CAN TAKE WITH YOU PRINTED OR ON YOUR PHONE TO COLLECT. IF YOU DO NOT DO THIS THEY WILL NOT RELEASE THE PARCEL AND THIS MAY THEN BE RETURNED TO US. THIS IS YOUR RESPONSIBILTY TO HAVE THE CORRECT ID PASS WHICH YOU WILL HAVE BEEN GIVEN PROVIDED YOU GAVE THE CORRECT INFORMATION. OR IF YOU HAVE GOOGLED THE TRACK.DPD.CO.UK TO GET A PASS. YOU HAVE TO TAKE IT THEY WILL NOT RELEASE THE PARCEL AS THEY HAVE TO BE SURE THAT IT IS YOU. DEPENDING ON THE DEPOT AND THERE COMPANY PRACTICES. AGAIN YOU WILL BE INFORMED OF THIS, AND HELD THERE FOR 7 DAYS FOR COLLECTION. THIS IS IF YOU DO NOT COLLECT IT THEN IT GOES AUTOMATICALLY BACK TO US. IF YOU HAVE NOT BEEN AVAILABLE FOR DELIVERY OF YOUR PURCHASE, WE WILL CHARGE YOU FOR THE POSTAGE COSTS AND CAN NOT SEND AGAIN. YOU WILL LOSE THE FULL COST OF YOUR ITEM.
FREE NEXT DAY DELIVERY APPLIES TO THESE TERMS AND CONDITIONS
ALL ORDERS PLACED ON A FRIDAY BEFORE 12 MIDDAY GO OUT ON A FRIDAY FOR DELIVERY ON A MONDAY, ALL FRIDAY PM ORDERS AND ALL WEEKEND ORDERS GO OUT ON A MONDAY MORNING, AS OUR COURIER DOES NOT WORK WEEKENDS. FOR DELIVERY ON A TUESDAY WE DO NOT DELIVER SATURDAY OR SUNDAY. IF YOU HAVE AN AB OR BT POSTCODE THESE ITEMS ARE ON OUR EXCLUDED ZONES AND SOMETIMES EBAY SLIP THEM THROUGH THE NET, DESPITE THIS BEING ON OUR EXCLUDED ZONE AND EBAY HAVE CONFIRMED THIS. SO, WE ARE UNABLE TO SEND THESE OUT AS THEY COST SO MUCH MONEY TO SEND, SO IF YOUR ORDER IS ONE THAT SLIPS THRU THE NET, WE WILL HAVE TO CANCEL YOUR ORDER WITH IMMEDIATE EFFECT. WE WILL INFORM YOU OF THIS ALONG WITH EBAY. WHO AGREE THEY SHOULD NOT BE GOING THROUGH?
OUR MISSION STATEMENT
We endeavour to get every parcel out within the next working day!
As we are an Internet business, we deal with all communications on-line ONLY!
Here at Big Brands Direct we endeavour to make each and every shopping experience the best possible for our valued customers.
We do this by ensuring our customers get the best products at the best price in the shortest time possible.
We strive for 100% customer satisfaction and 5 Star positive feedbacks.
If you have been happy with your shopping experience with us,
PLEASE LEAVE 5* POSITIVE FEEDBACK.
This helps us to keep our costs low and pass on even more savings to you.
Should you be unfortunate to experience an issue with your order, we request that you contact us directly so we can rectify it immediately.
Any returns and our policy for bigbrands.direct MUST be made within 14 days, after receiving the item; the buyer is responsible for return postage costs. Otherwise we are unable to process them. This does not affect your statutory rights where faulty items can be returned up to 30 days from date of purchase. All items have 30 days warranty including our electrical refurbished.
Please note products may vary slightly to image shown, but image is a true representation. All our reconditioned products may vary slightly and this is also reflected in the pricing. Most of our products have been opened to check that the item is complete and in working order.
BATTERIES MAY BE INCLUDED BUT ARE FOR DISPLAY PURPOSES ONLY.
WE ARE UNABLE TO REPLY TO ANY QUESTIONS OUTSIDE OF THESE WORKING HOURS, WE WILL ENDEAVOUR TO RESPOND TO ALL QUESTIONS ASAP!
WE USE RECYCLED BOXES TO PACK OUR ITEMS
BANK HOLIDAYS
We are closed on ALL bank holidays. YOU CAN STILL PURCHASE THERE WILL BE A DELAY IN DELIVERY. Parcels will not be sent out and questions will not be answered. For example, if there is a bank holiday Friday and then Monday, all questions sent after 2:30pm on the Thursday will not be answered until the following Tuesday. All orders sent out on the Thursday will be delivered on the following Tuesday. Any other orders placed after that will not be dispatched until the Tuesday.
THANK YOU FOR CHOOSING TO SHOP WITH OUR SMALL FAMILY RUN BUSINESS WE LOVE WHAT WE DO. WATCH UP TO 300 ITEMS ON OUR SITE AND GET SENT DAILY OFFERS ON PRODUCTS YOU WATCH WITH NO OBLIGATION TO BUY. BEST OFFER ON ALL OUR PRODUCTS. SAVE US AS YOUR FAVOURITE SELLER AND TELL YOUR FRIENDS AND FAMILY
