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Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld (2001, Trade Paperback)

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Product Identifiers

PublisherHarvard Business Review Press
ISBN-101578516870
ISBN-139781578516872
eBay Product ID (ePID)2365476

Product Key Features

Book TitleLoyalty Effect : the Hidden Force Behind Growth, Profits, and Lasting Value
Number of Pages352 Pages
LanguageEnglish
TopicCustomer Relations, Management
Publication Year2001
FeaturesRevised
IllustratorYes
GenreBusiness & Economics
AuthorFrederick F. Reichheld
FormatTrade Paperback

Dimensions

Item Height2.8 in
Item Weight18.7 Oz
Item Length9.2 in
Item Width6.1 in

Additional Product Features

Intended AudienceTrade
LCCN2002-284001
Dewey Edition21
TitleLeadingThe
Dewey Decimal658.4
Edition DescriptionRevised edition
SynopsisThe business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.
LC Classification NumberHF5415.5.R438 2001

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, an
oggetto 1 The Loyalty Effect: The Hidden Force Behind Growth, Profits, an
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
oggetto 2 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The - Paperback, by Reichheld Frederick F. - Acceptable
oggetto 3 The Loyalty Effect: The - Paperback, by Reichheld Frederick F. - Acceptable
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value,
oggetto 4 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value,
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value ,
oggetto 5 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value ,
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The Loyalty Effect : The Hidden Force Behind Growth, Profits, and
oggetto 6 The Loyalty Effect : The Hidden Force Behind Growth, Profits, and
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The Loyalty Effect: The Hidden Forc..., Reichheld, Fred
oggetto 7 The Loyalty Effect: The Hidden Forc..., Reichheld, Fred
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The Loyalty Effect: The Hidden Forc..., Reichheld, Fred
oggetto 8 The Loyalty Effect: The Hidden Forc..., Reichheld, Fred
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value ,
oggetto 9 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value ,
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
oggetto 10 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
oggetto 11 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind... by Reichheld, Frederick Paperback
oggetto 12 The Loyalty Effect: The Hidden Force Behind... by Reichheld, Frederick Paperback
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
oggetto 13 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
oggetto 14 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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THE LOYALTY EFFECT: THE HIDDEN FORCE BEHIND GROWTH, By Frederick F. Reichheld
oggetto 15 THE LOYALTY EFFECT: THE HIDDEN FORCE BEHIND GROWTH, By Frederick F. Reichheld
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The Loyalty Effect
oggetto 16 The Loyalty Effect
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
oggetto 17 The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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