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IT Service Management in SAP Solution Manager by Nathan Williams
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Numero oggetto eBay:197235719372
Specifiche dell'oggetto
- Condizione
- Brand
- SAP Press
- EAN
- 9781592294404
- ISBN
- 9781592294404
- Book Title
- Service
- UPC
- 9781592294404
- MPN
- N/A
- Genre
- Management
- Topic
- IT
Informazioni su questo prodotto
Product Identifiers
Publisher
Rheinwerk Publishing Inc.
ISBN-10
1592294405
ISBN-13
9781592294404
eBay Product ID (ePID)
143907551
Product Key Features
Number of Pages
903 Pages
Publication Name
Itsm and Charm in Sap Solution Manager
Language
English
Publication Year
2013
Subject
General
Features
New Edition
Type
Textbook
Subject Area
Computers
Format
Hardcover
Dimensions
Item Height
2.3 in
Item Length
9 in
Item Width
6.9 in
Additional Product Features
Intended Audience
Scholarly & Professional
Illustrated
Yes
Edition Description
New Edition
Synopsis
Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, • Understand how to process all of your service, problem, and change requests• Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk)• Find practical advice and best practices• Up to date for release 7.1Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that-and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.Comprehensive IntroductionLearn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.Major Tools in IT Service ManagementObtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.Configuration StepsFind explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.Reporting and AnalyticsUnderstand how to use key KPI-based reporting features and dashboards to monitor progress and status.SAP Solution Manager 7.0 vs. 7.1Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.Highlights Include• Application Incident Management (AIM)• Change Request Management (ChaRM)• SAP CRM Web UI• Application Lifecycle Management integration• Roles and responsibilities• End-to-end setup activities• Approval management procedures• Transport Management System• SAP and non-SAP changes• Deltas between 7.0 and 7.1• Reporting and analytics• Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it., Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction: Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management: Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps: Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics: Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1: Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features
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Feedback sul venditore (4.836)
- t***n (120)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoHow kind this seller is! I reached out about pricing, explaining that I am a student, and he offered a discount, letting me know what amount he would be happy to accept. I know eBay takes a portion, so I did not take lightly! The volumes were quickly placed in the mail and sent on their way. I was able to communicate with the seller at every junction. They were always patient and answered questions that I had. I would imagine I was a pain, so their grace is appreciated. I am so very grateful!Aristophanes III Loeb Classical Library. The Lysistrata, The Thesmoph..., etc. (N° 196295621759)
- o***c (16)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoReceived the 1949 Ford Coupe 1:24 scale model in excellent condition and the car has been packaged well enough to protect it during transit. No damaged or missing parts and no paint scuffs or scratches. Exactly as described. Fair pricing and shipping cost. Fast shipping time.Vintage Model 1:24 Scale Diecast - Green 1949 Ford Coupe (N° 205306747619)
- o***8 (267)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoLove it! Exactly as described. Packaging and shipping were good and the price was decent. Thank you seller!