AL MOMENTO ESAURITO
Informazioni su questo prodotto
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-10047198650X
ISBN-139780471986508
eBay Product ID (ePID)16038307178
Product Key Features
Number of Pages304 Pages
LanguageEnglish
Publication NameOrganizational Behaviour in Hotels and Restaurants : an International Perspective
SubjectOrganizational Behavior, Industries / Hospitality, Travel & Tourism
Publication Year1999
TypeTextbook
Subject AreaBusiness & Economics
AuthorYvonne Guerrier
FormatTrade Paperback
Dimensions
Item Height0.7 in
Item Weight21 Oz
Item Length9.8 in
Item Width7.4 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN99-013331
Reviews"she certainly delivers..written in a readily accessible and,..interesting style...this book should certainly contribute to the education of hospitality students for a significant period into the future" (Int'l Journal of Tourism Research, May 2001), "... she certainly delivers... written in a readily accessible and... interesting style...this book should certainly contribute to the education of hospitality students for a significant period into the future." (International Journal of Tourism Research, May 2001)
Dewey Edition21
IllustratedYes
Dewey Decimal647.94/068
Table Of ContentWays of Seeing Organizations. Ways of Seeing Hospitality Organizations. The Many Faces of Culture. Motivation, Job Performance and Job Satisfaction. Groups and Leading Groups. Designing Jobs and Organizational Structures. Managers and Their Roles. Serving Customers. The Wider Environment. Into the Future. Bibliography. Index.
SynopsisThe hospitality sector is one of the largest growing industries in the world. This is reflected in the growing number of academic courses available on the subject. The key element of hospitality management is interaction between the people who work in the industry and the environment in which they work. Yvonne Guerrier has compiled a state-of-the-art textbook which considers the core elements of organizational behaviour in the hospitality industry with an international perspective. By its very nature, hospitality management is becoming an international topic and as such needs to be studied in this context. The book draws on the available case studies and experiences from around the world in order to develop an understanding of working and living with people from different cultures. Organizational Behaviour in Hotels and Restaurants will enable you to find the answers to such questions as: "Why is it a pleasure to work in some organizations and torture to work in others? "Why is it sometimes difficult to motivate people to work hard?" "How can one person persuade people to work together as a team?" What is the best way of designing an organization structure?" "How can I persuade my boss to listen to my ideas?" Students studying hospitality management, hotel management or hotel and catering management at degree level will find this book an invaluable guide to the subject. Students studying for degrees in tourism management, leisure management and retail management will also find much in this book which is of relevance and interest to them., This fundamental explanation offers insight to understanding the two vital elements of the hospitality industry-the interaction of people and the environment in which they operate. Key concepts of Organizational Behavior are provided, along with an up-to-date perspective of current models and ideas created specifically for the hospitality industry., Eine wissenschaftliche Studie über Organisationsprozesse in der Gastronomie auf der Basis von sozialwissenschaftlichen Methoden und Ansätzen. Ziel ist es, das Zusammenspiel der beiden grundlegenden Elemente der Gastronomie - Menschen und ihre Umgebung - besser zu verstehen und dadurch Arbeitsabläufe effektiver zu machen. Ein systematisch aufgebautes Lehrbuch, das Studenten mit den Kernbegriffen organisatorischer Abläufe vertraut macht und aktuelle Modelle und Ideen darstellt, die speziell auf die Gastronomiebranche zugeschnitten sind. Die vielen Beispiele, Zusammenfassungen und Frage-Antwort-Komplexe am Kapitelende sowie die internationale Ausrichtung machen dieses Buch zu einem idealen Studienbegleiter. (05/99)
LC Classification NumberTX911.3.M27G77 1999
