CLD Services – Comprehensive eBay Terms & Conditions
Effective Date: Immediate across all CLD Services eBay listings
Issued By: CLD Services – Executive Office of Cody-Lee S. Douglas, Founder & Chief Executive Officer
Operational Divisions: eCommerce, Logistics, Case Management (ECMS), Advocacy & Regulatory Compliance
Clause 1 – Purpose & Legal Standing
Section 1.1(a) – Scope & Authority
These Terms constitute the full and exclusive contractual, operational, behavioural, and regulatory framework governing all interactions, communications, listings, and transactions between the buyer (“Customer”) and CLD Services, a UK sole trader operated by Cody-Lee Shaun Douglas.
Section 1.2(b) – Objectives
These Terms are designed to:
Protect CLD Services’ operational, financial, and reputational integrity;
Ensure strict compliance with UK law including Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Data Protection Act 2018, Fraud Act 2006, Unfair Trading Regulations 2008, Unfair Contract Terms Act 1977, UK postal legislation, Royal Mail operational standards, and eBay policies;
Prevent fraudulent, abusive, manipulative, or high-risk behaviour by buyers;
Assign enforceable rights and responsibilities to both parties;
Provide a legally defensible framework for ECMS investigations, escalations, and dispute resolutions;
Protect CLD Services from liability arising from postal delays, operational disruptions, or buyer misuse;
Grant discretionary authority to the Executive Office to override standard procedures where risk indicators are identified.
Section 1.3(c) – Acceptance
By purchasing or interacting with any listing, the buyer acknowledges full acceptance of these Terms and agrees they are binding immediately, in full, and without exception. Any actions inconsistent with these Terms shall not constitute waiver of CLD Services’ rights.
Section 1.4(d) – Protective Sub-Clause
CLD Services may retrospectively assess transactions, communications, or evidence for fraud, behavioural anomalies, or misuse. Buyer disputes cannot nullify post-purchase investigations.
Clause 2 – Seller Identity & Executive Authority
Section 2.1(a) – Entity Details
CLD Services, United Kingdom – sole trader entity operated by Cody-Lee S. Douglas, registered under sole trader status with full UK legal compliance.
Section 2.2(b) – Executive Powers
The sole trader retains exclusive authority over:
Buyer risk assessments, behavioural profiling, and fraud detection;
Order fulfilment, cancellations, restrictions, or modifications;
ECMS case tier assignment, escalation, and remedial actions;
Evidence collection, verification, retention, and submission to third parties including law enforcement, Royal Mail, eBay, and payment processors;
Enforcement of operational, communication, and procedural standards;
Discretionary operational overrides for any identified risks.
Section 2.3(c) – Mandatory Communication Channels
All communication must occur through eBay messaging. Requests for off-platform contact (WhatsApp, email, SMS) are expressly refused and may trigger enhanced risk assessment. All communications outside approved channels are considered non-compliant and may result in order restriction or account monitoring.
Section 2.4(d) – Discretionary Governance Clauses
The sole trader may, at any time, exercise discretionary measures including:
Delaying or withholding dispatch pending identity, address, or payment verification;
Cancelling orders immediately where risk is detected;
Upgrading postal methods for security purposes at CLD Services’ discretion;
Requesting supplementary evidence of purchase legitimacy or buyer credentials;
Retroactively auditing past purchases to identify potential misuse or behavioural anomalies.
Section 2.5(e) – Protective Sub-Clause
CLD Services may suspend buyer accounts, block purchases, or impose purchase restrictions where ECMS detects fraud patterns, high-risk behaviour, or repeated claims, without liability or prior notice.
Clause 3 – Listing Accuracy, Product Descriptions & Technical Standards
Section 3.1(a) – Inspection & Verification
All items are inspected, photographed, measured, and verified prior to listing. Multi-stage quality and compliance checks ensure alignment with Consumer Rights Act 2015 and platform requirements.
Section 3.2(b) – Image Representation & Product Variation
Minor variations in colour, size, crystal formation, natural fissures, or packaging are inherent in natural or manufactured products and do not constitute defects unless explicitly stated in the listing.
Section 3.3(c) – Technical Descriptions & Accuracy
Measurements, tolerances, and supplier specifications are verified to the best knowledge of CLD Services. Buyers acknowledge minor deviations may occur due to natural product variance or production limitations.
Section 3.4(d) – Buyer Responsibility
Buyers confirm that they have read and understood listings fully. Misinterpretation of product descriptions, compatibility, or specifications does not justify claims of SNAD or refunds. Buyers assume responsibility for intended use and suitability.
Section 3.5(e) – Protective Sub-Clause
CLD Services may refuse claims, returns, or refunds where buyer misuse, misunderstanding, or misrepresentation contributed to the issue. ECMS reserves the right to assess whether behaviour patterns indicate intentional misrepresentation or abuse.
Clause 4 – Pricing, Offers & Bulk Transactions
Section 4.1(a) – Price Determination
Prices reflect product value, overheads, Royal Mail postage at market rates, packaging costs, ECMS risk mitigation measures, and operational safeguards.
Section 4.2(b) – Offer & Negotiation Authority
The sole trader retains full discretion to accept, reject, or revoke offers at any time. Repeated lowball, abusive, or suspicious offers may trigger risk assessment and ECMS behavioural monitoring.
Section 4.3(c) – Multi-Buy & Bulk Discounts
Discounts are discretionary, applied solely via official eBay mechanisms, and may include enhanced postage, priority dispatch, or verification requirements. Orders may be refused where risk is identified or stock is insufficient.
Section 4.4(d) – Price Finality
Once payment clears, prices are final. Retroactive reductions or renegotiations are expressly prohibited.
Section 4.5(e) – Protective Sub-Clause
CLD Services may unilaterally adjust future listing prices, offer structures, or bulk-buy rules to prevent manipulation, abuse, or operational risk without liability to the buyer.
Section 4.6(f) – Protective Sub-Clause
Bulk purchases triggering atypical patterns may be subject to retrospective audit, verification, or order limitation to mitigate risk or fraudulent activity.
Clause 5 – Payment & Verification
Section 5.1(a) – Approved Payment Methods
Only eBay-approved payment channels are accepted. Off-platform payments are expressly refused and may trigger ECMS investigation and risk escalation.
Section 5.2(b) – Payment Clearance & Verification
Full payment must clear before dispatch. Orders pending verification or clearance may be delayed, cancelled, or upgraded for secure shipping at the sole trader’s discretion.
Section 5.3(c) – Anti-Fraud Measures
Payments may be subject to additional verification where buyer behaviour triggers ECMS risk indicators, including abnormal purchase patterns, repeated claims, or discrepancies in identity or address information.
Section 5.4(d) – Protective Sub-Clause
CLD Services may retain payments temporarily, escalate suspected fraud cases to law enforcement, or refuse to dispatch until verification confirms legitimacy. Buyer disputes cannot override these protective measures.
Clause 6 – Dispatch, Fulfilment & Postal Compliance
Section 6.1(a) – Dispatch Timelines
Standard: 1–3 working days;
High-demand or stock verification: 3–7 working days;
Risk-flagged orders: may require extended verification (Section 7).
Section 6.2(b) – Postal Methods
Primary service: Royal Mail Signed For 2nd Class. Alternatives include Signed For 1st Class, Special Delivery Guaranteed™, and tracked services at sole trader discretion. Post-dispatch upgrades may be applied for security or risk mitigation.
Section 6.3(c) – Packaging Standards
All items are packaged professionally using commercial-grade, protective, and mixed sustainable materials. Requests for label removal, misrepresentation, or concealment are refused.
Section 6.4(d) – Address Accuracy
Buyers must provide full, accurate addresses. ECMS may:
Delay dispatch;
Require confirmation or verification;
Cancel orders where verification fails.
Section 6.5(e) – Protective Clause
CLD Services is not liable for postal delays, misdelivery, or losses caused by buyer address errors, inaccessibility, Royal Mail operational issues, or force majeure events. Post-dispatch investigations may retroactively adjust claims, refunds, or buyer standing based on collected evidence.
Section 6.6(f) – Postal Audit Authority
The sole trader may request courier proof, tracking scans, or delivery confirmation at any point. Buyers must comply with evidence requests or risk claim denial or account restriction.
Clause 7 – Behavioural Risk Indicators & Fraud Prevention
Section 7.1(a) – Risk Assessment
CLD Services, via the ECMS, monitors all buyer interactions for the presence of risk indicators, including but not limited to:
Repeated attempts to manipulate, alter, or disguise delivery descriptions;
Requests for misleading, inaccurate, or prohibited packaging descriptors;
Evasive, inconsistent, or contradictory communications;
High-frequency or repeated claims, disputes, or returns with multiple sellers;
Discrepancies in buyer identification, address, or payment verification;
Attempts to circumvent eBay platform policies, UK postal regulations, or CLD Services internal controls;
Patterns consistent with staged damage, false non-receipt claims, or social-engineering tactics.
Section 7.2(b) – Remedies & Enforcement
Where risk indicators activate, the sole trader may exercise full discretionary authority to:
Cancel orders immediately without prior notice;
Restrict or terminate all buyer communication;
Require additional verification of identity, address, or payment credentials;
Upgrade postal methods or require tracked and signed-for delivery;
Temporarily or permanently block the buyer from future purchases;
Place the buyer under ongoing ECMS scrutiny.
Section 7.3(c) – Investigative Authority
Decisions are based exclusively on ECMS-collected evidence and internal investigative protocols. Buyer disputes, challenges, or pressure cannot override the sole trader’s discretion. All enforcement actions are final unless overturned by formal eBay or regulatory adjudication.
Section 7.4(d) – Discretionary Investigation Powers
The sole trader may post-dispatch initiate investigative audits of orders, communications, or evidence, including retention of photographic or courier records, for fraud detection or risk verification.
Clause 8 – Returns, Refunds & Evidence Requirements
Section 8.1(a) – Eligibility
Returns are accepted only where items are materially not as described, defective, or where change-of-mind returns are explicitly allowed by listing terms.
Section 8.2(b) – Item Condition
All returned items must match the condition of the dispatched product. Refunds may be reduced or refused where items show evidence of:
Use, alteration, or contamination;
Damage caused during return;
Missing components, packaging, or labels.
Section 8.3(c) – Evidence Requirements
CLD Services may require:
Photographic evidence of packaging, item condition, and labels;
Video evidence demonstrating claimed damage;
Courier or tracking evidence of delivery anomalies.
Section 8.4(d) – Protective Clause
Returned items may be retained by CLD Services for audit, operational testing, forensic inspection, or secure disposal prior to refund approval.
Section 8.5(e) – Investigation Discretion
Refunds and claim outcomes are contingent upon internal investigation results. ECMS findings override buyer assertions in all non-compliance scenarios.
Clause 9 – Courier Investigations & Delivery Evidence
Section 9.1(a) – ECMS Tier System
Delivery issues follow structured escalation:
Tier I – Basic tracking verification;
Tier II – Evidence correlation and cross-referencing;
Tier III – Courier engagement, timestamp analysis, and official investigation;
Tier IV – Formal dispute protocol including full Executive Office oversight.
Section 9.2(b) – Investigation Procedures
All decisions are determined solely by courier data, ECMS records, photographic/video evidence, and eBay platform rules. Buyer statements alone are insufficient to establish entitlement.
Section 9.3(c) – Protective Sub-Clause
CLD Services may withhold refunds, cancel claims, or require supplemental evidence if risk indicators remain unresolved or evidence is incomplete.
Section 9.4(d) – Postal Contingency Clause
The sole trader may adjust, upgrade, or refuse postal methods post-purchase if risks are identified, including delayed delivery, misrouting, or attempted fraud.
Clause 10 – Order Cancellation Authority
Section 10.1(a) – Cancellation Rights
Orders may be cancelled at CLD Services’ sole discretion under conditions including:
Activation of behavioural risk indicators;
Requests for non-compliant or unsafe handling;
Listing, inventory, or dispatch errors;
Postal or regulatory compliance conflicts.
Section 10.2(b) – Refund Limitation
Refunds are strictly limited to the paid order value. CLD Services accepts no liability for indirect, consequential, or incidental losses.
Section 10.3(c) – Protective Clause
Cancellation authority includes unilateral termination of orders even after dispatch where post-dispatch risks are detected.
Clause 11 – Customer Conduct & Communication
Section 11.1(a) – Standards
Buyers must not:
Use abusive, hostile, or threatening language;
Coerce the seller to breach compliance;
Attempt to bypass postal or platform regulations;
Demand off-platform communication or payment.
Section 11.2(b) – Enforcement
Breaches may result in:
Blocked communication;
eBay reporting;
Permanent prohibition from purchases;
ECMS behavioural monitoring.
Section 11.3(c) – Protective Authority
All enforcement actions are final and discretionary, based on internal review of risk indicators and buyer conduct.
Clause 12 – Executive Powers & Protective Authority
Section 12.1(a) – Full Governance
Sole trader retains unrestricted authority over:
Operations, dispatch, and pricing;
ECMS tier assignment and escalations;
Fraud-prevention strategies and investigation outcomes;
Evidence retention, submission, and disposal;
Discretionary overrides of standard processes.
Section 12.2(b) – Protective Measures
CLD Services may implement:
Account blocking or restriction;
Enhanced verification for high-risk orders;
Post-dispatch investigations;
Discretionary cancellation or refusal of orders;
Data correlation and pattern analysis to detect misuse.
Section 12.3(c) – Sneaky Clause
ECMS audits may be applied retroactively to detect claim manipulation, staged non-receipt, or other fraudulent behaviour. Buyer disputes cannot override post-dispatch investigation findings.
Clause 13 – Behaviour Analysis & Fraud Modelling
Section 13.1(a) – Monitoring Scope
Behavioural monitoring includes:
Communication tone and phrasing patterns;
Frequency and context of claims or disputes;
Historical purchase behaviour;
Patterns indicative of staged damage, chargeback abuse, or fraudulent non-receipt claims.
Section 13.2(b) – Protective Outcome
Buyers exhibiting flagged behaviours may be subject to:
Enhanced scrutiny by ECMS;
Mandatory additional verification;
Automatic order restriction or cancellation;
Ongoing behavioural risk logging for future reference.
Clause 14 – Liability Limitations
Section 14.1(a) – Scope
Liability is capped at the order value; indirect, consequential, or incidental losses are excluded.
Section 14.2(b) – Exceptions
Courier delays, force majeure, or buyer misuse are excluded from liability.
Section 14.3(c) – Protective Clause
Buyers acknowledge and accept these limitations upon purchase; attempts to expand liability will be invalid.
Section 14.4(d) – Postage Compliance Clause
CLD Services may deduct or refuse compensation where postal or buyer errors contribute to delivery failure.
Clause 15 – Data Protection & Confidentiality
Section 15.1(a) – Lawful Basis
Data processed under Contract, Legal Obligation, and Legitimate Interest (UK GDPR).
Section 15.2(b) – Permitted Uses
Includes order fulfilment, fraud prevention, courier investigations, dispute resolution, ECMS monitoring.
Section 15.3(c) – Data Sharing
Shared externally only for regulatory, postal, eBay, or law-enforcement purposes.
Section 15.4(d) – Protective Clause
CLD Services may retain and analyse data for fraud detection, risk assessment, or operational compliance regardless of buyer objections.
Clause 16 – Fraud, Abuse & Evidence Submission
Section 16.1(a) – Fraud Definition
Includes staged or false claims, SNAD misrepresentation, return-switching, fabricated or exaggerated damage, chargeback abuse, or attempts to bypass ECMS.
Section 16.2(b) – Evidence Submission
Evidence may be submitted to eBay, Royal Mail, payment processors, or law enforcement as required.
Section 16.3(c) – Protective Clause
Seller may reject claims lacking sufficient evidence or displaying fraudulent indicators.
Clause 17 – Special Category Product Clauses
Section 17.1(a) – Crystals & Natural Items
Natural variations, fissures, and colour differences are inherent and not defects.
Section 17.2(b) – Rolling Papers
Misrepresentation or disguise of age-restricted products is strictly prohibited; dispatch controlled for legal compliance.
Section 17.3(c) – Metal Storage Tins
Minor dimensional or aesthetic variations are acceptable.
Clause 18 – Force Majeure
Section 18.1(a) – Scope
CLD Services is not liable for delays or interruptions caused by:
Severe weather, strikes, or transport disruptions;
Courier outages, illness, or emergency situations;
National/regional events affecting postal/logistics operations.
Section 18.2(b) – Protective Clause
Dispatch may be delayed, upgraded, or cancelled where force majeure materially impacts delivery.
Clause 19 – Amendments
Section 19.1(a) – Authority
Terms may be updated unilaterally; latest version applies immediately to all new transactions.
Section 19.2(b) – Protective Clause
Buyers are bound by updated terms without prior notice. Continued purchase constitutes acceptance.
Clause 20 – Governing Law
Section 20.1(a) – Jurisdiction
All transactions governed by laws of England & Wales. eBay’s dispute-resolution process is mandatory prior to external escalation.
Section 20.2(b) – Protective Clause
CLD Services retains the right to refuse claims or litigation outside eBay’s official resolution framework until internal investigation is complete.
Clause 21 – Acceptance of Terms
Section 21.1(a) – Confirmation
By purchasing, buyers confirm:
Acceptance of all terms;
Acknowledgment of sole-trader status;
Recognition of ECMS authority;
Compliance with eBay and UK postal regulations.
Section 21.2(b) – Protective Sub-Clause
Non-compliance with Terms does not nullify buyer obligations or ECMS-enforced measures.
CLD Services – Executive Office
Cody-Lee S. Douglas
Founder & Chief Executive Officer (Sole Trader)
E-Commerce, Operations & Case Management Division