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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
by Matthews, Joseph | PB | VeryGood
US $6,81
CircaEUR 5,88
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“May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend ”... Maggiori informazioniinformazioni sulla condizione
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Oggetto che si trova a: Aurora, Illinois, Stati Uniti
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Numero oggetto eBay:146108027843
Specifiche dell'oggetto
- Condizione
- Ottime condizioni
- Note del venditore
- Binding
- Paperback
- Book Title
- Scorecards for Results
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9781591586982
Informazioni su questo prodotto
Product Identifiers
Publisher
Bloomsbury Publishing USA
ISBN-10
1591586984
ISBN-13
9781591586982
eBay Product ID (ePID)
65574966
Product Key Features
Number of Pages
132 Pages
Language
English
Publication Name
Scorecards for Results : a Guide for Developing a Library Balanced Scorecard
Subject
Library & Information Science / General
Publication Year
2008
Type
Textbook
Subject Area
Language Arts & Disciplines
Format
Trade Paperback
Dimensions
Item Height
0.3 in
Item Weight
8.6 Oz
Item Length
10 in
Item Width
7 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2008-003689
Dewey Edition
22
Reviews
"…There is good information on vision and mission statements and clear definitions of the different kinds of performance measures… The author makes a good point about making the effort to share the scorecard with stakeholders." - Library Media Connection, "Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries….Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text." - Library Journal, Insightful, realistic and engaging - definitely a story that's hard to put down. The plot was awesome. Constantly entertaining. The moral struggles with PROFILE are treated masterfully; everything was so easy to imagine. . . .the characters were also all so realistic. . . I loved it for being so real. . . .I thought this book was awesome. The plot and characters are both excellently executed, and I'm definitely going to be waiting to see what Christine Seifert does next!, "...There is good information on vision and mission statements and clear definitions of the different kinds of performance measures... The author makes a good point about making the effort to share the scorecard with stakeholders." -- Library Media Connection "Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries....Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text." -- Library Journal
Number of Volumes
1 vol.
Illustrated
Yes
Dewey Decimal
027.4
Table Of Content
Foreword Introduction Chapter 1: What is a Balanced Scorecard? Chapter 2: The Library Scorecard Chapter 3: A Suggested Process Chapter 4: Step 1: The Mission and Vision Chapter 5: Step 2: Strategy and Strategy Maps Chapter 6: Step 3: Selecting Performance Measures Chapter 7: Step 4: Identifying Targets and Initiatives Chapter 8: Step 5: Integrating the Scorecard Chapter 9: Step 6: Communicating Your Scorecard Glossary Appendix: Selected Resources Index
Synopsis
Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries? The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values--from each of four perspectives (financial, customer, internal process, and organizational readiness)--tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed. Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.
LC Classification Number
Z678
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ThriftBooks
98,9% di Feedback positivi•19,7 milioni oggetti venduti
Registrato come venditore professionale
Feedback sul venditore (5.695.395)
- c***m (421)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!The Internment of Japanese Americans During World War II (N° 146005407795)
- v***v (2060)- Feedback lasciato dall'acquirente.Mese scorsoAcquisto verificatoAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- 2***j (113)- Feedback lasciato dall'acquirente.Mese scorsoAcquisto verificatoI've ordered several items from this vendor now and they've always been what they were advertised as. This was no exception. Both discs were in great shape as well as their jewel cases. Delivery is good, packaging is simple but effective for what you're paying and I haven't had any get damaged. Will keep buying from this vendor because of the results so far and good prices, too.