1. Order acceptance and processing
Upon successful payment, we will acknowledge your order by sending you a confirmation e-mail. The legally binding contract between us is formed only upon successful dispatch of your item(s), at which point you will also receive an e-mail from us confirming this. Orders are only processed on days that we are open; outside of these times, orders will be processed on our next working day.
We reserve the right to refuse or cancel any order, whole or in part, or to require extra information to process your order, before we have dispatched your order.
2. Postage and delivery
We do our best to dispatch all orders the same day if your order is placed before 3:30pm Monday-Friday and we are open, but of course all orders are subject to stock availability, which can change daily. If you need an item delivered by a specific time please contact us before placing your order. If we do not have stock of an item, or we have insufficient quantity, we will contact you as soon as possible to state a new expected delivery date and whether you still wish to proceed with your order (if not, we will give you a full refund). Any delivery dates we provide are estimates only and can be subject to change, but we will keep you updated as best we can.
It is your responsibility to be at your delivery destination if your order requires signing for; we cannot be held responsible if your order is then delayed within the postal system if you (or a proxy on your behalf) were not in to accept it. We also cannot be held responsible and accept no liability for any delays to your order due factors beyond our control (see section 5 below). If your order does not arrive after 7 working days from the date we confirmed your order as being successfully dispatched, please contact us and we will arrange for replacement(s) to be sent out (we will organise with you to send the original item(s) back to us, if they do arrive to you as originally intended after we have sent out the replacement(s)).
Do not arrange for a tradesman to install your item(s) until after they have been delivered and checked (including for any damage). It is your responsibility to ensure that you order from us with enough time before you need the item(s), in case of possible delays.
All postage/delivery charges are applied at the checkout stage; the cost and delivery will be clearly shown. Due to size/weight restrictions by Royal Mail, some items cannot be dispatched with them and will be sent via other methods, either Parcel Force or Hermes or another reputable courier company, we will cover any extra costs.
3. Payment and pricing
We accept all major credit and debit cards, apart from American Express. Credit and debit card transactions with us are secure by Paypal, We also accept PayPal as payment at no extra cost to you. If there is a problem with your chosen payment method, we will let you know.
We are VAT registered so all prices shown are the prices you pay.
In the event that there is a pricing error on our website, we will honour any order(s) made at that price, but we will correct the price as soon as possible so that future orders will be charged at our intended price. Price and availability information is subject to change without notice.
4. Our liability and consequential loss
The information and materials contained in this website, including, without limitation, text, images, and links, are provided on an as-is basis with no warranty that the information is accurate, complete or current (although we naturally do our best to ensure our website is as safe and accurate as much as possible).
We accept no responsibility or liability for damage to any type of property, or injury to any person or animal, where and to the extent that the damage and/or injury arises from the negligence of us. In addition, we accept no responsibility or liability for, without limitation, the following:
· delivery delays not caused by us;
· loss of profit and/or loss of revenue;
· changes in your customer relations;
· charges from tradesmen and/or other businesses;
· insurance claims;
· losses not caused by any breach on our part;
· other factors beyond our control (see section 5 below);
· your own failures;
· any other indirect or consequential losses that were not foreseeable to both us and you when your order was accepted.
Any and all liability and/or claims must be enforced against the original manufacturer(s) of the item(s) you purchased.
5. Factors beyond our control
You agree that the following list contains examples of factors that are understandably beyond our control, and that we accept no responsibility or liability for, including, without limitation:
· acts of God/nature, flooding, storms, draught, earthquakes, tornadoes or hurricanes, other adverse weather, fires, explosions;
· epidemics or pandemics;
· legislation, industrial action, strikes;
· civil commotion, rioting, invasions, terrorism, war (declared or not), preparations for war;
· problems with delivery couriers themselves;
· general transportation issues with railways, shipping, aircraft, motor transport, or other means of public or private transport;
· impossibility of the use of public or private telecommunications networks;
· you providing us with incorrect and/or incomplete information.
6. Privacy
We will naturally collect information about you, such as your name, address, contact details, and order details if you create an online account or place an order. This is purely for the purpose of fulfilling your order and to check the status of your order if you need us to. Your details will NOT be used for e-mail or other marketing unless you have explicitly stated so.
We use the latest security techniques to ensure your details are as safe and secure on our website as much as possible.
We also give some of your information on to delivery couriers and credit/fraud agencies (as required by law), all for obvious reasons. Aside from these, your details are not passed on to anyone else, and we will NEVER sell your details on to any third parties.
7. Returns
We are proud to offer a no-quibble 14-day money-back guarantee on all items which comprehensively covers faulty and non-faulty items, as well as our returns/crediting process, for more information.
8. External websites
Occasionally we may link to external websites in the genuine hope that they will give you additional information, support, or other benefits relating to the items and/or services we provide. However, we accept no responsibility or liability for the accuracy, availability, quality, or practices employed by external websites, and you choose to visit them via our website entirely of your own accord and at your own risk.
9. Copyright
All rights in this website s design, text, images and other content, interfaces, and the selection and arrangements thereof belong to us and/or our licensors. All rights are reserved and are the property of their respective owners. Permission is granted only to electronically copy and to print hard copy portions of this website for the sole purpose of placing an order with us or using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited and may result in legal action being undertaken.
10. General
By using and/or ordering from this website, you agree to these Terms & Conditions. We reserve the right, at any time, to modify, update, add, or remove any terms, and you agree to be bound by such modifications, updates, and/or additions on subsequent visits and orders.
The contract made between us, and all our and your rights and obligations, shall be governed by English law, and any disputes arising under it shall be heard in English courts.
Registered address: 2C, Oxford Road, Brackley, Northamptonshire, NN13 7EF
E-mail: info@plumbclearance.co.uk
