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The CRM Handbook, A Business Guide to Customer Relationship Management
US $7,49
CircaEUR 6,41
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US $5,82 (circa EUR 4,98) USPS Media MailTM.
Oggetto che si trova a: McKinney, Texas, Stati Uniti
Consegna:
Consegna prevista tra il ven 5 set e il mar 9 set a 94104
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Restituzioni non accettate.
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Numero oggetto eBay:116317262426
Specifiche dell'oggetto
- Condizione
- Buone condizioni
- Note del venditore
- “Good”
- ISBN
- 9780201730623
Informazioni su questo prodotto
Product Identifiers
Publisher
Addison Wesley Professional
ISBN-10
0201730626
ISBN-13
9780201730623
eBay Product ID (ePID)
1955824
Product Key Features
Number of Pages
336 Pages
Language
English
Publication Name
Crm Handbook : a Business Guide to Customer Relationship Management
Subject
Customer Relations, System Administration / Storage & Retrieval
Publication Year
2001
Type
Textbook
Subject Area
Computers, Business & Economics
Series
Addison-Wesley Information Technology Ser.
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
19.2 Oz
Item Length
9.1 in
Item Width
7.3 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2001-034337
TitleLeading
The
Dewey Edition
21
Illustrated
Yes
Dewey Decimal
658.8/12
Synopsis
The author takes on a cross-functional view of planning and implementing a CRM program from both technical and business vantage points. This book introduces CRM in a concise and easy-to-understand way. It will take on some of the well-worn buzzwords and put them in context and offer real case studies of both CRM successes and failures. It will also cover the range of CRM applications, from sales force automation to help desk support, to marketing automation, to e-CRM, and beyond, Praise for The CRM Handbook "Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about 'CRM'? Then you need to read this book Jill provides acomprehensive, practical, and easy to understand view of CRM and shows you how to successfully implement an enterprise customer-focused solution." - Kevin Bubeck Director, North America Information Strategy, Coca-Cola "CRM could be viewed as the ERP of the 2000s. As such, there will be multiple winners and losers as the marketplace places some large and strategic bets on this technology. In any case, Jill Dych has captured the importance of the concepts and value derived through CRM solutions. Those needs will evolve, of course, but companies will always need the basics that have been discussed." - Brian Berliner Co-founder & EVP, Product Development, Acies Networks "The CRM Handbook provides information for the business person who is trying to understand CRM and how it can effect his/her business. It goes beyond the hype of the acronym and dives into the real issues that a company needs to consider before implementing a CRM solution." - Joy Blake Scott Director, Marketing and Communications, Fastwater, LLP "I haven't read anything that has such a practical approach. I view the book as having multiple benefits. It gives a good definition of CRM functionality but also gives detailed guidance of how to approach CRM in your organization." - Francine Frazer Principal Consultant, Net Perceptions "Even better than defining CRM, Jill took on all of the hyperlanguage around CRM and clearly differentiated the various incarnations of CRM. It's also usefulto know what can go wrong and the potential affects of such missteps. Too few authors level with readers about pitfalls " - Linda McHugh Director, Professional Services, Cygent Inc. "The guides based on the business tools that Jill uses with her own clients are fabulous." - Robin Neidorf President, Electric Muse/Clio's, Pen Research & Interpretation, Inc. "The language is easy to read and easy to understand. Terms were well explained so that someone with no prior CRM experience could easily understand the text." - Marcia Robinson President, e-Business Strategies "An excellent study into what defines today's best practices in the CRM industry." - Gareth Herschel Senior Research Analyst, Gartner Research "Jill writes very well. Her writing communicates subjects and topics in a very easy to understand way. At times, I felt like I was listening to her speak or discussing a subject. She is a good communicator Jill did a very good job of covering all subject areas on the different topics of CRM. I am most impressed with Jill on pointing out all the possible mistakes and creating 'lessons learned' advice which most authors frequently omit." - Mary Chan Information Management Consultant, Kagiso Inc. "Jill Dych 's The CRM Handbook is a good read for CRM novices and seasoned practitioners alike. Dych 's well-written, pragmatic approach to understanding CRM's evolution and purpose is a map to a successful CRM program. Dych uncovers the truth behind the CRM software vendor hype, highlights some common roadblocks to CRM project development, and describes how to delineate and prioritize CRM initiatives." -Don Peppers Partner, Peppers and Rogers Group To compete in today's competitive marketplace, customer focus is no longer simply nice to have-it's a fundamental mandate. This book is a manager's best friend, providing both a primer and a how-to guide to defining and implementing Customer Relationship Management. It shows you: The various roles CRM plays in business, and why it's more important than ever <
LC Classification Number
HF5415.5.D93 2002
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