Return policy
Returns / Cancelling after purchase. All returned products must be accompanied by a Return Merchandise Authorization (RMA) number and are subject to 25% restocking fee. In any case buyer purchased and wish to cancel before parts are dispatched the process for cancelling will be subject to a 15% fee. THEIRFOR please make sure you know everything and you are SURE BEFORE YOU PUSH BUY ! Returns without RMA will not be accepted. To obtain an RMA, please contact us via email. Item must not be: • Damaged (installed, mishandled, misused, abused, altered or damaged items will be subject to 25%-100% restocking fee based on the severity of the damage) • Missing components • Broken (severely damaged items will be returned without refund) • Altered from original condition • Replacements, Refunds, or Store Credit will be granted once the product has been returned to FGP in its Original Condition • Buyer assumes all shipping, handling, and insurance charges including on all returns • There is no refund of shipping and handling fees under any circumstances If you wish to return your item, please feel free to do so within the suggested time. Reduced offers are not returnable. Please note ,that we do not refund shipping costs or import dutys as well as import taxes if apply. Returning of an item just possible in exactly the same shape as delivered. Products made by us in Carbon fibre or Fiberglass do have 12 Month guarantee, any accrued problems or faults need to be reported to us and need to be delivered to us for Fixing or confirming a Factory Fault for replacing. FGP Do not cover shipping costs and do not agree to pay costs of fixing at other facilities . Carbon fibre and Fiberglass parts are made to be used as repair or exchange parts . ( Not in the meaning of tuning ) No delivery to Germany Used parts are not new parts, New parts are described as new and than they are NEW. Offered parts are delivered as described, if any additional parts come with the item ,these are free items and do not have a guarantee and can’t be a reason for return or refund. Used mechanical parts, comes with marks or stickers, if any of these are touched ,changed or replaced we do not accept returning. If a package arrives damaged, opened or broken, do not accept it , let the driver of delivery sign a official paper with notification of damage. If the notification will not be made at delivery and you accept the package, we can not guarantee a refund or replace. If an item arrives broken and you have the notification at delivery from the driver, we send a replacing part on our own costs or fund you if necessary. If you do not have that and just accept the package, the refund or replacing will be depending on the decision of the insurance of the package. We will wait for decision of the insurance company to refund or not. this may take up to several weeks. If insurance will decide to do not pay ,we will also do not refund. The safest way is just to check package at delivery, than you are absolutely safe n each side.
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