Upon receipt of your goods please ensure that they are as ordered and suitable for your requirements. If this is not the case then products can be returned to us for a refund within 30 days of purchase, so long as the item is in its original packaging and in the same condition as when it was first delivered to you. Should you request a refund please ensure that you contact us prior to returning the goods (we will issue returns paperwork and a specific returns address, goods cannot be returned without these details). Any return costs are the responsibility of the customer and in the instance of the goods being refunded the original carriage charge will not be included. Goods received after this date can only be accepted at our discretion and subject to a 15% handling charge. We regret that for logistical reasons we are unable to accept hand returns.
We cannot accept liability for items that are not delivered by our couriers on time and would recommend that you do not engage mechanics or similar fitment specialists etc until you are in physical possession of the goods.
Any suspected warranty returns can be sent back for refund but must adhere to manufacturer’s terms of warranty agreement, and no such refund will be issued until the completion of the manufacturer's inspection. We shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or in any other way. Our total liability for any claim shall not exceed the purchase price of the goods supplied by us to you the customer. Any warranty claims resulting in additional labour claims shall fall under the manufacturer’s labour claim policy. We will not be liable for any specific instructions set out in our listing or any documents accompanying the goods supplied. Every care has been taken to describe the goods accurately. Variations may occur in both design and specification as the manufacturers of the items improve their products.
Any warranty quoted refers to any manufacturing defects causing failure. Failure resulting in misuse or factors causing a product to fail shall not be covered by the manufacturer's warranty.
Should you not be in when the courier calls, the courier will leave their contact card. Deliveries will be attempted on two occasions prior to the item being returned to ourselves. Should this be the case then return delivery costs will be payable by you the customer. With this in mind it is important that you contact the number on the courier’s card to arrange re-delivery / collection as soon as received.
No employee is authorised to waive our terms and conditions and by placing an order you accept our terms & conditions.
Your statutory rights are not affected by these terms and conditions. English law shall apply in all cases.
Please contact us on 01392 966463 or e-mail sales@thecarpartcompany.co.uk for further information between the following hours -
Monday - Friday - 08:00am - 6:00pm
Saturday's – Closed.
Sunday’s - Closed.
