SHIPPING INFORMATION
🚚 Processing Time:
Our diligent team strives to process and dispatch all orders within [1-2] business days (excluding weekends and holidays) from the moment your order is received, repaired, and payment is confirmed.
🌍 Shipping Destinations:
We offer our shipping services to addresses within United Kingdom. For our international customers, please note that we currently do not ship internationally.
💰 Shipping Type & Costs:
We use Royal Mail (Tracked 24) 1st Class Recorded when we send your item back, we provide this postal service free of charge.
⏰ Delivery Time:
We understand your eagerness to receive your order promptly.
Please bear in mind that delivery times provided are estimates and not guarantees. Unforeseen circumstances or events beyond our control may cause occasional delays.
📮 Order Tracking:
As soon as your order sets off on its journey, we will send you a tracking number and detailed instructions on how to trace its path.
Simply visit the carrier s website and enter the provided tracking number to embark on an exciting journey alongside your package.
🔍 Order Issues and Lost Packages:
In the unlikely event that your package goes astray or faces delivery challenges, we kindly request you to reach out to our dedicated customer support team. We will work tirelessly with you and the carrier to resolve any issues promptly.
Should the tracking information indicate successful delivery, but you have not received your package, we recommend contacting the carrier directly to initiate an investigation.
📍 Address Accuracy:
Ensuring the accuracy and completeness of your shipping address is of utmost importance. We kindly request that you provide precise information to avoid any delays or additional charges caused by incorrect or incomplete addresses.
🔧 WARRANTY AND CLAIMS
🔒 Warranty Coverage:
We offer [30] days warranty that covers any defects in materials or workmanship. This warranty is valid for the original purchaser only.
If you experience any issues covered by the warranty, please contact our customer support within the specified warranty period.
We may ask for proof of purchase and product images to process your claim.
🔄 Returns and Exchanges:
We accept returns and exchanges within [14] days from the original purchase date. The product must be unused and in its original packaging. Contact our customer support to initiate a return or exchange.
🚚 Return Process:
We recommend using a trackable shipping method.
Once we receive and inspect the returned product, we will process the refund or exchange.
💸 Refunds:
Refunds will be issued using the original payment method. Please allow [14] business days for the refund to appear in your account.
⚠️ Non-Returnable Items:
Certain items may not be eligible for return due to hygiene, safety, or other reasons. Please check the product page for details.
📦 Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support within [3] days. We will provide a replacement or refund, including any return shipping costs.
🚫 Exclusions:
The warranty does not cover normal wear and tear, misuse, unauthorized repairs, or customer-caused damage. We reserve the right to deny warranty claims or returns that do not meet the specified conditions.
🌟 Customer Satisfaction:
Your satisfaction is important to us. If you have any questions or need assistance, please reach out to our customer support team.
M+)GWg~~/s-l500.jpg)
M+)GWg~~/s-l1600.jpg)