Instructions on cancellation
Consumers have a one month right to cancel.
Right to cancel
You have the right to cancel this contract within one month without giving any reason.
The cancellation period will expire after one month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Seitz Kreuznach GmbH, Riegelgrube 4 - 6, 55543 Bad Kreuznach, ebay@Seitz-Kreuznach.de, Deutschland, Phone: 0049(0)67120299900) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit your statement according to the explanations and forms accessible via "MyeBay /Purchase History/ Return this item.
If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us)
– To Seitz Kreuznach GmbH, Riegelgrube 4 - 6 , 55543 Bad Kreuznach, ebay@Seitz-Kreuznach.de, Deutschland
– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
– Ordered on [*] / received on [*]
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this for is notified on paper)
[*] Delete as appropriate
If you are registered for eBay Plus, you can take advantage of the following, additional service—without prejudice to your statutory rights: For all items with the eBay Plus logo, which are not excluded from the right of cancel, eBay will provide you with Hermes freepost return labels, via the eBay returns process. Simply initiate the return in MyeBay within 30 days of the delivery date and print the Hermes return labels from there. You can hand in the return package to any Hermes ParcelShop in Germany. As soon as we receive the item, we will either refund the purchase price in full within 6 working days or provide a refund in accordance with our returns policy. Further detailed information is provided here: http://pages.ebay.de/help/pay/ebay-plus-returns.html.