According to the Italian Legislative Decree n° 206/2005 ("Codice del consumo", Italian Consumer Code), the right to withdraw may be applicable with exclusive relation to those customers who can be defined as “consumers”, meaning individual persons who purchase for purposes unrelated to their professional or commercial activities. Such right is also excluded for resellers and, in general, persons who, for whatever reason, buy in order to sell to third parties, as well as for those purchasers who require customizations on the products.
The consumer has the right to withdraw from the contract within 14 days without specifying any reason. Such period of time starts: a) in case of a sales contract, from the day the customer or a third person appointed by the customer (not the courier) materially takes delivery of the goods; b) regarding a single sales contract for multiple items separately shipped, from the day the consumer or a third person appointed by the customer takes material delivery of the last purchased good; c) in case of a sales contract related to an item formed by different parts or multiple components, from the day the consumer or a third person appointed by the customer takes material delivery of the last purchased part or component.
How to exercise the right to withdraw?
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired
Instructions for completion:
To Musicarte Srl
Via d’antona 6/q
Fax: +39 071 741261
For a better management of the withdrawal procedure, the communication shall specify the order number, the code of purchase and the refund method, if different from the payment method. Anyway it is strongly suggested that the customer contacts Musicarte Customer Service, so that we can provide every information on how a correct withdraw procedure should be opened. Please note that in case of promotional operations, meaning when an item is sold toghether with another good which price is extremely low or that comes for free, the withdraw will be legitimately exercised by returning both the goods.
The right to withdraw is excluded for: a) purchasing of personalised or customized goods, b) purchasing of sealed audio or video material or softwares, when they have been opened after the delivery, c) contracts stipulated during a public auction, d) purchasing of digital contents on non-phisical memory, when the customer has accepted the loss of the right to withdraw.