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Customer Service on the Internet: Building Relationships, Incre .9780471382584
GBP 4,31
CircaEUR 5,16
Condizione:
Ottime condizioni
Libro che non sembra nuovo ed è già stato letto, ma è in condizioni eccellenti. Nessun danno evidente alla copertina, dotato di sovraccoperta(se applicabile) per le copertine rigide. Nessuna pagina mancante o danneggiata, piegata o strappata, nessuna sottolineatura/evidenziazione di testo né scritte ai margini. Potrebbe presentare minimi segni identificativi sulla copertina interna. Mostra piccolissimi segni di usura. Per maggiori dettagli e la descrizione di eventuali imperfezioni, consulta l'inserzione del venditore.
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GBP 8,99 (circa EUR 10,76) Standard Int'l Postage.
Oggetto che si trova a: South East, Regno Unito
Consegna:
Consegna prevista tra il mer 2 ott e il mar 15 ott a 43230
Restituzioni:
Restituzioni entro 30 giorni. Le spese di spedizione del reso sono a carico dell'acquirente.
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Fai shopping in tutta sicurezza
Il venditore si assume la piena responsabilità della messa in vendita dell'oggetto.
Numero oggetto eBay:304195760430
Specifiche dell'oggetto
- Condizione
- Title
- Customer Service on the Internet: Building Relationships, Increa
- ISBN
- 9780471382584
- Publication Year
- 2000
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
- Item Height
- 229 mm
- Publisher
- John Wiley & Sons AND Sons LTD
- Subject
- Computer Science, Marketing
- Item Weight
- 595 g
- Item Width
- 152 mm
- Number of Pages
- 352 Pages
Informazioni su questo prodotto
Product Information
A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: Create a service plan that takes full advantage of the Web's potential Determine the best way to present your company's information on the Web Effectively manage e-mail Find out exactly what your customers want and measure their satisfaction Examine how others are using networked computer communications Utilize extranets to lock in customers and channel partners and lock out competitors
Product Identifiers
Publisher
John Wiley & Sons AND Sons LTD
ISBN-13
9780471382584
eBay Product ID (ePID)
88805858
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
Publication Year
2000
Subject
Computer Science, Marketing
Type
Textbook
Format
Paperback
Dimensions
Item Height
229 mm
Item Weight
595 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United States
Descrizione dell'oggetto fatta dal venditore
Informazioni sul venditore professionale
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Numero Partita IVA:
- GB 724498118
Numero registro delle imprese:
- 03800600
Certifico che tutte le mie attività di vendita saranno conformi alle leggi e ai regolamenti dell'Unione Europea.
Numero di registrazione dell'impresa:
- 03800600
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- h***d (67)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoReally good considering the age of it. Item received very well packaged. Just as described - ‘very good’. Would have been delivered within its due date but Royal Mail were to blame as they had it in the delivery office but didn’t send someone out to deliver that day. This is an issue with Royal Mail all the time so don’t always assume the seller didn’t send it. Good communication and highly recommend this seller.
- x***o (888)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoWhat you see is what you get. With checkout complete, item securely packaged it was shipped swiftly. It really adds to the “eBay experience”, restoring your faith in people/eBay sellers when you’ve found something you like, and having checked the description, you need more information, or simply clarification on something, you ask the question(s), the seller then responds with a promptly: filling in the gaps. A very smooth transaction. I would purchase from this seller again. Thank you.
- e***- (252)- Feedback lasciato dall'acquirente.Ultimi 6 mesiAcquisto verificatoVery positive experience buying from this seller, the book is as described and very low priced, along with free postage it would be very hard to beat such good value. My purchase was delivered swiftly and securely packaged. I have bought from this seller before and would do again. Communication is excellent and I can highly recommend this seller for great service and unbeatable value. 5 🌟 all round.
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