Please ensure that the delivery details which you have registered with eBay and Paypal are correct and complete. No refunds for lost/undelivered goods will be made if an incorrect or incomplete address is supplied. Should the courier or Royal Mail return the item to me as undeliverable for any reason, any charges incurred for the return plus the cost of re-sending the goods will be payable by the customer before such goods are dispatched, or will be deducted from any refund paid
If you require your goods to be sent by 1st Claass or Special Delivery, please select this service at checkout and pay for the enhanced service. Please do not opt for the free option and then ask for a free upgrade or tell me that you need the item next day.
Overseas customers please note: All Customs Duties and Taxes (if applicable) are payable by the recipient. I cannot cover these costs. If a parcel is rejected because of these charges and is returned for a refund, the outbound shipping charge will not be refunded. Furthermore, if items are delayed for Customs inspection, please understand that I have no control over the length of time they are held and so, therefore, I cannot entertain refund requests for lost items until 25 working days have elapsed from the date of expected delivery (Royal Mail's time specification). From experience, US Customs can hold items for up to 4 working weeks.
PLEASE NOTE: In certain circumstances, the listed postage service provider may be changed from Royal Mail to a courier company (or the other way round) - This may occur when the service level being provided by the listed provider drops below an acceptable standard (Usually experienced during holiday periods).
Placing an order is deemed to be an acceptance of these terms and conditions.
Most purchases by consumers are protected by the Consumer Contracts Regulations 2013 which give consumer buyers the right to cancel the purchase within 14 days of receiving the item.
If you are unhappy with this transaction and I have failed to resolve the problem to your satisfaction, further assistance can be found at:
Overseas buyers: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
UK buyers: http://www.legislation.gov.uk/uksi/2015/542/pdfs/uksi_20150542_en.pdf