Please read the following before making your purchase.
TERMS AND CONDITIONS
We want to ensure that your purchase goes as smoothly as possible but occasionally there may be an unforeseen problem. None of the following affects your statutory rights.
If you have a query, please telephone: 01606 330920 or email: premierholdings@btconnect.com as your first point of contact.
The receipt of positive feedback on eBay will indicate that the goods have been accepted and you intend to keep them.
WARRANTIES
If your item is offered with a manufacturer’s warranty this will be noted in the listing. Some of our items are clearance stock and as such may be discontinued items, customer returns or excess stock items without a specific warranty.
Goods without a warranty are sold as being in working order [unless otherwise specified in the listing] and we will refund or replace any item which fails as long as we are notified within 7 working days from delivery.
DELIVERY AND POSTAGE
Unless listed as ‘Free postage’, economy postage/shipping cost (which is non-refundable) will be added, as detailed, to the price of each item and will cover shipping to all UK addresses with the exception of the Channel Islands.
A delivery surcharge may be applied to the following postcodes: HS, IV, KA27-28, KW, PA20-49 60-78, PH17-26 30-34, ZE, BT, IM, TR21 -25, & The Isle of Wight. Please contact us on 01606 330920 before you commit to buy.
We deliver to the address which is automatically generated from your eBay record. If this is incorrect you must contact us before you pay. You will be responsible for re-delivery costs if the item is returned because of an incorrectly supplied address.
SHORTAGES OR DAMAGE IN TRANSIT
Items sent using a ‘signed-for’ carrier are automatically insured but it is a requirement to notify us WITHIN 24 hours of receipt of the goods if there is a problem so a claim can be registered. This can be done via telephone (01606 330920) or email (premierholdings@btconnect.com). When signing for a package you will be signing to say that you have received it in good condition. IT IS IMPORTANT that you examine the package carefully. In the case of damage, note ‘Damaged carton’ or similar on the delivery paperwork. All packaging should be kept until you are satisfied that the item inside is undamaged. Any claim for transit damage may depend on the packaging being available for inspection. If the claim is allowed the carriers will normally pay the cost of collection from you to return the item.
LATE OR LOST IN TRANSIT PACKAGES
When your goods leave our warehouse we will email you (via the eBay system) confirming dispatch. We always obtain a Certificate of Posting or receipt for every item sent.
ROYAL MAIL
Royal Mail Second Class is used for items under 2kg packaged weight. Exceptions to this are items with a value over £30.00, check the listing or ask if you need more clarification. If you feel that the delivery is overdue please contact your local postal delivery office first to see if they are holding it for you before contacting us. If your package is not collected from the delivery office within their 'holding' timeframe and Royal Mail return it to us, you will incur further repeat delivery charges and will also be responsible for any return charges imposed on us by the delivery company. In the event of a refund, initial delivery charges plus any return charges will be deducted from the amount paid.
SIGNED-FOR CARRIER
Depending on the item and the delivery method chosen, this may be a 24, 48 or 72 hour service. If the carrier is unable to deliver the item they should leave a card with details of how to contact the local delivery depot and / or rearrange delivery or collection from their depot. If you fail to respond the package will be returned to us and you will have to pay the carriage again, along with any additional return costs we incur. We appreciate that there may be an odd occasion where drivers fail to leave cards so if you have not received your item within the expected delivery period please contact us so that we can follow it up for you.
If you have any special delivery requirements - YOU MUST INCLUDE THE DETAILS AS A MESSAGE/NOTE WITH YOUR ORDER.
COLLECTIONS
Items can be collected from our Northwich business unit between 9.30am and 4.30pm on weekdays. If you wish to collect your item you must contact us first (especially if you still intend to pay online). Payment can be made via cash, credit / debit card or Paypal (see below for Paypal payments).
Paypal payment is offered on all listings including items which are marked for collection only. If you wish to pay via Paypal and collect the item please contact u, by sending a as soon as the payment has been made so the item is not automatically shipped. When the item is collected, you must bring a printout of the Paypal receipt. No goods will be released without this paperwork. Collections cannot be made by third party companies or representatives unless they can produce Paypal paperwork or pay on collection. Note also that we DO NOT package ‘collection’ items in any way.
FAULTY GOODS
Whist we endeavour to offer only top quality items there may be occasions when the item received is faulty in some way. Any damage known to us will be described in the listing, especially if its ‘new other’. Please refer back to the original listing before raising your concerns with us.
On occasion we advertise goods which are described as ‘faulty’, ‘assumed faulty’ or ‘customer returns’. These goods cannot be returned under any circumstances as you have been made aware of their condition from the outset.
If you believe on receipt of your item that it has a fault please notify us first, this must be within 7 days of receipt.
Items which cannot be returned include:
- Items which cannot be resold for health and hygiene reasons once unwrapped (for example, face masks, breathing equipment, gloves etc.)
- Items which have been custom made for you (for example paint mixed to a custom colour)
If we have requested that the item be returned to us we will issue a returns form and may ask that the item be returned to us by a specified method. In this case we will be responsible for refunding to you the cost of postage / carriage. For your own protection ensure that you are using an insured trackable service to return the goods as we will not be responsible for loss or damage occurring through transit. If the item has clearly been damaged in the return transit the item will be returned to you so that you can make a claim (as we cannot do this on your behalf).
Consumer Contracts Regulations 2014
The Consumer Contracts Regulations 2014 apply to sales to private individuals (rather than business customers) and covers ‘eBay’ listings. The regulations specify that there is a period of 14 working days from receipt of the goods during which time the seller must be notified in writing of the buyers wish to cancel through email, fax or post. This provision does not apply if the item has been collected from our premises.
This is not the same as having 14 days free approval. You have a ‘duty of care’ for the goods and the goods must be returned to us exactly as described in the listing, in the original packaging, with all original insets, instructions etc.
We have the right to deduct an amount from the reimbursement (or charge you) if you have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. E.g. Once you have used, assembled, inserted print cartridges or mounted on the wall etc, you will be deemed to have accepted the item. The amount we deduct will depend on the condition of the item.
If you wish to return the goods under this provision and have notified us in writing, the goods must be sent at the buyers own cost and received by us within 14 days. There must be no additional writing or labels on the outside and the goods should be carefully taped up or rewrapped as necessary to protect the item when they are returned to us. Please note that in most cases you are responsible for the cost of return carriage.
For your own protection ensure that you are using an insured, trackable service to return the goods as we will not be responsible for loss or transit damage that is evident and reported to the carrier when the package arrives. We will refund the full ‘Buy it Now’ price on undamaged goods as long as the condition has not been diminished as specified above.
If you expressly requested a delivery method that was more expensive than our basic postage cost, and your circumstances dictate you are entitled to a refund of delivery costs, we are only obliged to refund the basic delivery cost, NOT the amount your actually paid.
We will withhold reimbursement until we have received the goods back. The agreed reimbursement will be made within 14 days of the day we receive the good back.
EBAY PROCEDURES
We are always pleased to receive positive feedback but if you do have problems please contact us before leaving any negative or neutral feedback. Please note that we leave feedback automatically.
We follow the automatic program of payment reminders.
We endeavour to respond to questions or requests for other information as quickly as possible but please bear in mind that we are open between 9.30am – 5.30pm weekdays. If you have difficulty contacting us via email, please telephone on 01606 330920.
We undertake to deliver all goods within 14 days of receipt of cleared payment. This timeframe will be extended if you purchase is completed on a none working day, which includes Bank Holidays.
