WARRANTY
1.For defects to the goods, we initially fulfil our warranty by remedying the defects or replacement delivery, at our discretion. If the customer has not used the delivery item in line with its intended use after delivery to a location other than the domicile or the commercial premises, the customer shall bear the additional costs for rectification of the defects.
2.If the supplementary performance fails, the customer may demand a reduction in the remuneration or the rescission of the contract, according to its choice. The supplementary performance shall be deemed to have failed after the second attempt has been unsuccessful.
However, the customer shall not have a rescission right in the event of insignificant defects. Obvious defects must be immediately reported in writing, otherwise the assertion of the warranty claim shall be excluded. Sending the complaint on time is sufficient to meet the time limit.
3.The manufacturers warranty lasts for a period of one year after delivery of the goods (unless specified different on the order). Used items are not covered by any warranty.
4. Generally, only the manufacturer’s product description shall be deemed to be the agreed condition of the goods. Public statements made by the manufacturer, as well as promotions or advertisements, do not represent the agreed condition of the goods.
5. If the customer receives defective assembly instructions, we shall only be obliged to deliver assembly instructions that are free of defects and only if the defect in the assembly instructions prevents proper assembly.
6. Warranty claims made against us may only be made directly by the customer and may not be assigned.
7. All images used for the presentation of the goods in the Kral Catering shop are example photos only. They do not accurately present the article in every case, but are used rather for illustration purposes. Colours in particular may lead to deviations on different screens due to the different representation. The technical description of the article is decisive.
8. We are not liable for damage resulting from improper use and storage, faulty installation or usual wear and tear. Any warranty is excluded for repair work or other interventions undertaken by the customer/buyer or third parties without our consent.
9. When returning goods as part of subsequent fulfilment the customer has to provide compensation for any use of the articles.
GUARANTEE
1. If the customer selects under “Choice of guarantee” the free-of-charge option “Spare parts guarantee”, we shall provide a durability guarantee for the delivered goods for one year from delivery. The guarantee performances shall be limited to supplying spare parts. Any costs related to installation, travel or wages shall be borne by the customer.
2. If the customer chooses under “Choice of guarantee” the option “One-year full guarantee” (for a 10% surcharge on the purchase price), we shall provide a durability guarantee for the delivered goods for one year from delivery, which also includes any material, wage or travel costs. If the customer chooses the option “Two-year full guarantee” (for a 15% surcharge on the purchase price), we shall provide a durability guarantee for the delivered goods for two years from delivery, which also includes any material, wage or travel costs.
LIMITATION OF LIABILITY
1. We are not liable for minor negligence regarding immaterial agreement obligations.
2. The preceding limitations of liability do not include liability for loss of life, bodily injury or impaired health, or under the English Product Liability Act.
3. Customer compensation claims as a result of defects lapse one year after delivery of the goods. This does not apply if we are accused of malicious intent.
TRANSFER OF RISK
1. The delivery is agreed “ex factory”, unless stated differently in the order confirmation.
2. The risk of the accidental loss and the accidental deterioration of the goods is transferred to the buyer on transfer of the goods, on delivery of the items to the freight forwarder or to other persons or an institution assigned to execute the shipment for mail-order purchases.
3. Transfer has also taken place if the customer is in default of acceptance.
ASSEMBLY
1. Our equipment must be assembled and/or connected by specialists. The specialist invoice for this assembly and/or connection work must be retained for the warranty period as this is decisive for the customer’s warranty claim.
2. At the start of assembly, all construction work must be advanced such that the assembly can be performed unimpeded. The customer shall provide power, water, heating, lighting and lockable rooms to store the delivered items and the tools provided to perform the assembly.
3.The customer must procure assistants and the necessary equipment and hoists to transport heavy items.
4. If openings in the buildings through which parts are to be delivered are too small, any resulting costs, in particular for the enlargement of the opening or disassembly of the parts and absenteeism or waiting times, shall be borne by the customer.
5. Bricklaying, plastering, painting, carpentry, installation and electrical connection work is not included in the offers. If the equipment is connected by the seller, all the necessary water, waste water, electricity and gas connections at the installation site must be conducted up to the equipment.
6. We are liable only for the proper handling and installation or assembly of the delivery item. We are not liable for the work of the individuals acting on our behalf if this work does not relate to the installation or assembly or if the work is arranged by the customer.
