TJ Inspirations Limited Terms and Conditions 2015. 29/2/16. From
Please read the following terms and conditions of sale carefully before ordering products from us. By purchasing goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to TJ Inspirations Ltd.
1. Order Acceptance
a) A contract for the sale of product(s) you order from us is only created once we have e-mailed you confirmation that your order has been dispatched.
b) Orders are subject to availability.
2. Price and Payment
a) All our prices are in UK pounds sterling £ (GBP).
b) Prices stated on the website may subject to change without any notice. You will be given the opportunity to cancel the order, if the price has increased.
c) The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You'll see all these in your shopping basket before you submit an order.
d) Payment is deducted once an order is submitted.
e) When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help protect you and us from fraudulent activities.
f) If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the order confirmation email.
a) We are happy to announce that all the LCD Panels and Laptop / Notebook batteries purchased from us comes with 90 days warranty from the date of invoice. Please note that the warranty only covers against defects in material and workmanship and there are other circumstances which limit its cover.
b) If for any reason the product malfunctions, the policy will cover this up to 90 days for a replacement, the existing warranty will carry over NO NEW 90 day policy.
c) Please note that your rights as a consumer are unaffected.
4. Faulty Goods
a) When you receive delivery of your order.
All our products are dispatched in brand new and secure packaging, therefore damages are extremely rare. Please check that the goods are undamaged, immediately you receive delivery of them and notify us if they are received in a damaged condition as soon as possible. We will replace it or give you a refund of the purchase price and the delivery charge *
b) If there is a fault with your order.
In the unlikely circumstance that the goods turn out to be faulty / not as described / do not otherwise conform to the contract, you have the right to a full refund / repair / replacement / partial refund, according to your consumer rights.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us – our contact details are given on the Contact us page.
c) Unwanted items.
We will give you a full refund or exchange of any unopened item within 14 days of receiving it. We will only refund postage if the return is a result of our error. A replacement will only be considered, when goods are returned after 14 days.
Note: When returning an item, please make sure original packaging is used, which includes the invoice of your purchase or provided RMA documents. We ask all customers to return items using Recorded Delivery via Royal Mail or the cheapest tracking service for delivery outside UK Mainland addressing it to our head office.
For faulty or goods delivered in a damaged condition, we will pay for the return postage costs.
4. Cancellation Policy
a) If you are not entirely happy with the items supplied against any order, you have the right in law to cancel this contract within 14 days, without giving any reason. You will receive a refund of the purchase price you have paid to us, when the goods are returned to us.
b) You / We are responsible for the cost of returning the goods to us, and they must be returned in an unused condition in their original packaging. If the goods are not returned to us in a saleable condition, we are entitled to make a deduction from the purchase price. This is to cover the loss in value of the goods supplied to you, due to, for example, any unnecessary handling of or damage to the goods and packaging, by you.
c) This cancellation period will expire after 14 days from the day on which you acquire, or a third party indicated by you, other than the carrier, acquires physical possession of the goods. In the case of goods delivered to you in separate consignments, the cancellation period expires when you acquire possession of the last of those consignments.
d) We will make the refund without undue delay, and not later than -
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
- Phone calls may be recorded for training and security purposes.
The refund will be made by the same means of payment which you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
To exercise the right to cancel, you must inform us, by means of a clear statement, that you wish to cancel the contract, i.e. a letter sent by post, fax or e-mail. You may also download our returns/cancellation form , but it is not essential that you use this form.
5. Delivery Policy
a) Due to our strict policies, we regret that all items placed will only be sent to the billing address.
b) FREE deliveries are only available to UK mainland and will be sent via Royal Mail.
c) Items will be dispatched within 24 hours of receipt of payment (excluding Weekends & Public Holidays). Please allow up to 7 working days for delivery (unless unforeseeable circumstance occurs which is out of our control).
d) If the goods are not available for delivery within 30 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid. Where goods become available for delivery at different times we reserve the right to deliver them in stages.
e) Once the goods have been delivered to you, you will hold them at your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to you.
f) If you place your order we'll send you an email to let you know when we've dispatched your order. Your order should arrive within 28 working days of dispatch. This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments.
g) Your order will be dispatched from the UK warehouse. However, if the product(s) became unavailable after you ordered, we will allocate your order to be dispatched from our Main warehouse in China.
h) No claims for damages, shortages or discrepancies will be considered unless reported to TJ Inspirations Limited within a reasonable period of time.
6. Liability and Disclaimer
This does not affect your statutory rights.
7. Force Majeure
a) We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
8. Customs, Duties & Taxes
a) Items are shipped from our main warehouse based in UK, therefore Customs Duties and Taxes (except VAT) are not applicable. If you reside outside the EU and in the unlikely event of a charge, this is your responsibility; therefore you should anticipate an amount charged by the government in your respective countries. This includes and not limited to any of the above mentioned as well as any fees charged by the courier company.
a) All goods remain the property of TJ Inspirations Limited unless payment has cleared and received in full.
a) These terms and conditions cannot be varied except in writing signed by an authorised person at TJ Inspirations Ltd
a) In the event that any clause in this contract is deemed to be unenforceable, the enforceability of any other part of these conditions will not be affected.