THE ISO 9000 ANSWER BOOK By Rob Kantner - Hardcover **LIKE NEW **

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Specifiche dell'oggetto

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Come Nuovo: Libro che sembra nuovo anche se è già stato letto. La copertina non presenta segni di ...
Book Title
The ISO 9000 Answer Book
ISBN-10
0471355909
ISBN
9780471355908
Categoria

Informazioni su questo prodotto

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471355909
ISBN-13
9780471355908
eBay Product ID (ePID)
1622439

Product Key Features

Number of Pages
288 Pages
Publication Name
Iso 9000 Answer Book
Language
English
Publication Year
2000
Subject
Total Quality Management, Quality Control
Features
Revised
Type
Textbook
Subject Area
Business & Economics
Author
Robert Kantner, Rob Kantner
Series
Wiley Quality Management Ser.
Format
Hardcover

Dimensions

Item Height
1 in
Item Weight
20.4 Oz
Item Length
9.3 in
Item Width
6.2 in

Additional Product Features

Edition Number
2
Intended Audience
Scholarly & Professional
LCCN
99-052936
Dewey Edition
21
Series Volume Number
3
Illustrated
Yes
Dewey Decimal
658.5/62
Table Of Content
Partial table of contents ISO 9000 OVERVIEW. What is ISO 9000? What is the Goal and Scope of an ISO 9000 Quality System? How Can We Keep Our ISO 9000 System from Fading Away? We're Leaders in Our Market: Our Customers Love Us: Our Quality is Unquestioned: What Does ISO 9000 Offer Us That We Don't Have Already? TECHNICAL REQUIREMENTS AND GUIDELINES. What are the Overall Requirements for Top Management? What are Top Management's Obligations with Respect to the Customer? What does the Standard Say About Resources to Operate the Quality System? What Kind of Education and Skills Does the Standard Require Our Employees to Have? How Must We Operate Our Design and Development Process? What Are the Requirements for Design Input? What Must We Do to Control Our Purchasing Processes? Must We Use Any Special Purchasing Documents? How Should We Control Measuring and Testing Equipment? Why a Whole Section Devoted to Measurement, Analysis, and Improvement? What is Preventive Action all About? IMPLEMENTING-A FIRST-TIMER'S GUIDE. How Should We Plan and Schedule Our Implementation Program? Internally, Who Should We Involve in the Implementation Process from the Start? Instead of Creating Procedures and Other Documents from Scratch, Can We Adapt Documents We Already Have? What About Writing Documents from Scratch?: Are there Any Special Steps? What Must We Do to Keep ISO 9000 Registration? ISO 9001: 2000-MAKING THE TRANSITION. What is the Overall Nature of the Changes to the Standard? What are the New Requirements in the Standard? Appendix. Index.
Edition Description
Revised edition
Synopsis
A quick, easy-to-follow guide to the revised ISO 9000 quality standard The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation. The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis. Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes: * Detailed guidance * A capsule answer providing a snapshot of the guidance * "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard., A major revision of the ISO 9000 quality standard is going to be released in mid-2000. The standard was last revised--and only minimally so--in 1994. Now, the standard is being completely restructured with 9 new requirements added and others strengthened., A quick, easy-to-follow guide to the revised ISO 9000 quality standard The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation. The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis. Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes: Detailed guidance A capsule answer providing a snapshot of the guidance "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.
LC Classification Number
TS156.6.K36 2000

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