We know you will be excited about the purchase of your new equipment and
will want it to arrive quickly, safely and in perfect working order.
If the delivery process does not meet your expectations, we want to hear about it.
In order to make sure your order is received on time and in in perfect condition,
it is important that we explain how delivery works:
We will provide you with an estimated date for delivery of all parcels.
Our shipping companie TNT Express provides an estimated
delivery day and will with forward this information to you.
Whilst we make every effort to deliver by this time, all dates specified are estimates only.
Once the equipment has left our store you will receive a dispatch notice
with a tracking number allowing you to track the goods
whereabouts online and save some time contacting us.
Make sure someone is home.
Our couriers attempt to deliver to business or home addresses between 9am and 5pm , Monday to Friday.
Unfortunately, we are unable to guarantee a delivery time.
Therefore, if you’re not able to guarantee someone will be available to accept delivery,
please nominate an alternative address that is occupied all day.
Should the courier not find anyone to accept the delivery, there will usually be an additional charge for redelivery.
Equipment can not be delivered without a signed proof of delivery confirmation
collected by the delivery driver.
Please make sure you provide the correct delivery address details at the time of ordering.
Should you enter the wrong address, you will be liable for any redirection or redelivery charges.
Any espresso machine or espresso grinder freighted with TNT Express is fully insured
from the time of pick-up to the time of delivery.
If the goods are not delivered and cannot be located within a reasonable timeframe, we will send a you replacement.
If your product arrives damaged, we will cover the reasonable cost of repair to the goods.
Our liability is limited to the value of the goods as it appears on your Invoice.
In the unlikely event that something goes wrong with your shipping,
the most important thing is to be patient while we solve the problem.
Your satisfaction is our primary concern.
If your order arrives damaged
For all insured goods, please inspect your package when you receive it from the shipper.
If the box is visibly damaged, please inspect the item with the delivery driver and note the damage on
the delivery confirmation then contact us immediately and DO NOT USE the machine.
You must contact us within 24 hours of receiving your delivery.
Ensure that you keep all packaging (boxes, shipping labels, packaging material, etc.), as the shipper may want to inspect the package.
If your order doesn’t arrive
It is your responsibility to inform us if an order does not arrive.
Once we learn an order has not arrived by the estimated delivery date, we will follow up with the courier.
Please note that if an item is not delivered, we will ask you to wait for a reasonable period
before dispatching a replacement item.
Replacement items will be dispatched solely at our discretion.
We will not accept liability for any loss or damage arising from a late delivery.
By placing an order, you agree that a late delivery does not constitute a failure of our agreement,
and does not entitle you to cancellation of an order.
We will also not accept liability for any loss or damage arising from items lost,
stolen or damaged after delivery has taken place.
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