Indian Temple Hair Remy Human Hair Extensions Colour Ring

 Delivery & Handling Time

Below is a brief summary of our delivery & handling time info. For full information on our delivery & handling times please see http://stores.ebay.co.uk/thehairextensionsboutique/Delivery.html

Please note, Handling times & Delivery times are not the same thing. “Handling” is the time taken to process your order before it is dispatched. “Delivery” is the time is takes to arrive to you after it has been dispatched. We accept no responsibility for the delivery time once your order has left our premises as this is now down to Royal Mail or the Courier, however every effort will be made to ensure it reaches you on time.

We do not post items on Mondays, Weekends or Bank Holidays.

Handling Time

Regretfully we are unable to offer next day delivery on most of our items at the moment. All items are posted as soon as possible within a maximum of 5 working days. We aim to send out items within 1-3 working days however some items are custom ordered and will take up to 5 working days to arrive. Please always allow yourself a maximum of 5 working days for your item/s to arrive before contacting us.

If there is a problem with your order and we are unable to get it out to you within our stated handling time then we will contact you within 24 hours to advise you of this.

Orders placed after 1pm will be processed on the next working day.

Please contact us if you require an item for a certain date and we will be able to let you know if this will be possible.

Dispatch Guidelines

The following are estimated dispatch guidelines. The actual dispatch date will depend on the item you ordered i.e if it is a custom order item then it will take longer to dispatch (or if there is a bank holiday), however you can use the following as a rough guide to work out when you will receive your item.

Payment received between 1pm Thursday and 1pm Monday  –  item will be dispatched on Tuesday.

Payment received before 1pm Tuesday – item will be dispatched Wednesday.

Payment received before 1pm Wednesday -  item will be dispatched on Thursday.

Payment received before 1pm Thursday – item will be dispatched Friday.

Delivery

We will NOT post to an unconfirmed address. The only address we will ever post to is the one you have registered with eBay and/or PayPal and which comes up on our invoice for you after you have clicked by it now. This is to ensure we are covered by PayPal’s seller protection policy. NO EXCEPTIONS.

Items Lost in Transit

Royal Mail suggest waiting at least 30 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit. (This allows time for a parcel to be collected from the Royal Mail/Courier collections office if no one was home when they attempted delivery, or for the parcel to be returned back to us if it was not collected by you).

In the unlikely event that your parcel is lost in transit, please contact Royal Mail directly by calling 08457 740740. A member of their customer service team will be happy to assist you in completing their on-line claim form for your lost parcel.

Unfortunately, we have no control over their investigations relating to this, however, we are able to provide you with any shipping information, including the tracking number if applicable, which can all be found in the email we send you confirming that your parcel has been dispatched.

Goods sent out on Royal Mail standard or recorded delivery will be insured by Royal Mail for up to £47 only. Special Delivery insures items upto £500.

 Refunds, Returns & Exchanges

Terms & Conditions

For our full Returns, Refunds & Exchanges policy please see: http://stores.ebay.co.uk/thehairextensionsboutique/Returns.html

If an item is unsuitable you may return to eXtensionelle in accordance with the DSR Act 2000.  However there are some exceptions and in accordance with the DSR act, “certain goods by reason of their nature cannot be returned”. Hair extensions fall into this category as they are a hygiene sensitive product.

We as a company will accept a return on most items however because 90% of the items we sell are hygiene sensitive products, there are certain conditions that must be adhered to before we can accept a return. Please see our returns section: http://stores.ebay.co.uk/thehairextensionsboutique/Returns.html for full information on how to return an item.

Some items are made to order or ordered in specifically for a customer. These items are custom orders and cannot be returned or exchanged under any circumstances. Custom order items include;
:: Chinese Remy stick tipped hair
:: Virgin hair
:: European Bohyme AAAA hair
:: Russian AAAA Remy Wefts hair
:: Premium Plus Clip-In extensions

Faulty Goods

If hair extensions or products appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination.

 Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, we will not issue a refund or replacement.

 We recommend the use of specialist hair extension products such as Balmain or X-10 hair care products on all of our extensions. We refuse the right for a refund if specialist hair extension products have not been used to maintain the hair correctly. Regular retail based products such as herbal essences, loreal, Aussie etc contain sulphates, citric acid and sodium chloride levels which are too harsh for extensions causing them to dry out and as such become brittle, snap off and or tangle easily. Asian Hair Extensions will last 2 months + with continuous wear if applied and maintained correctly.

 Due to false promises to return goods to us in the past we regret that we are unable to send replacements until the faulty product has been returned to us. In the event of a fault being investigated you agree to allow us sufficient time for these tests to be undertaken, this may take up to 30 working days.

 Refunds or exchanges given for faulty hair extensions will only be given to the equivalent value of hair returned to us.  If you return only part of your order then only a part refund or replacement will be given. By accepting these upon  purchasing goods from eXtensionelle, you agree to abide by our Terms & conditions of Sale.

Disclaimer

Due to the lack of control we have over application and operation procedures for the use of glue, glue guns and other application products, our manufacturers and eXtensionelle cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun or any other products are suitable for their particular requirements, and that all products are to be used for professional use only.

 Returns will not be accepted after 7 days unless goods are faulty. Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions. We accept no responsibility for hair extensions which are not cared for correctly. After-care advice should be followed or sought if you are unsure how to care for extensions prior to buying. eXtensionelle does not accept any responsibility for hair that has been coloured or altered in any way after purchase.

If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss. This is in accordance with all UK legislation.

Colour Rings & Our Colour Matching Service

We understand that trying to match your colour from a computer screen is difficult so we sell a range of colour rings for this purpose under hair extension accessories.

We also offer a colour matching service which will suit those who only wish to buy one or two wefts. Just send us small hair sample (either of your hair or some old extensions that match) and we will match your colour for you and email you with the closest match. If you wish to do this, please include your name, email address and the full title of the hair you want the sample matching up to (as we have many types available each with their own colour ring). Please email us for our address.

Please be aware that the colours stated in the listing and shown on the online colour charts are offered as a guide only and can vary depending on the resolution & brightness of your computer. Also, colour shades can and do differ for each type of hair and supplier so a colour on one colour ring won’t necessarily be the same colour number on all colour rings which is why we sell a different colour ring for each type of hair we sell.

Contact Details

Customer Support Hours: Monday to Friday 11am to 4pm

Customer Support Telephone: 01782 212843 or 07949772630

E-mail: extensionelle@hotmail.co.uk

PLEASE NOTE: To enable us to keep our prices down we are moving more towards becoming an eCommerce business. Therefore we have recently reduced our customer service hours. If you call outside of the stated hours, please leave your name and number and we will call you back as soon as possible.
We aim to respond to all email enquires within 24 hours (Monday-Friday).

General Terms & Conditions Summary

General

For our full Terms & Conditions please see http://stores.ebay.co.uk/thehairextensionsboutique/Terms.html

By using this website and our services you (users/customers) agree to be bound by our  Terms & Conditions listed below and throughout the website. We (eXtensionelle) reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale.

Feedback - We would greatly appreciate it if you could leave feedback for us upon receipt of your item and we would appreciate a 5* DSR rating however if you feel you cannot give us that then please contact us with your comments as to why and suggestions on how you feel we could improve our service. Every problem has a solution and we want our buyers to be happy and of course, come back again but we cannot help if you do not contact us.

We ask that you please contact us BEFORE leaving negative or neutral feedback to give me us chance to resolve your problem.

Please note, we leave feedback for all our buyers once we have received feedback from you ourselves and this is done in bulk once a month.

Accepted Methods of Payment – We accept cheques, postal orders, paypal eCheques, paypal and all major credit cards via the paypal transaction system. Please include your name, address, item name and details with your payment when sending any kind of money through the post. Failure to do so will delay the dispatch of your order.

Customer Returns - We do not accept any responsibility for goods not returned to us. Please refer to our Refunds, Returns & Exchanges Policy for full information: http://stores.ebay.co.uk/thehairextensionsboutique/Returns.html

Faults - All products are fully checked & tested before dispatch, but in the unlikely event of faulty or damaged product(s) please return them to us in accordance with our refund & returns policy. For more information please see our Refunds, Returns & Exchanges page: http://stores.ebay.co.uk/thehairextensionsboutique/Returns.html

Hair & Products - We will not be held responsible for the way in which you use the product(s) you purchase from our website once they have left our care. Goods are sold on the understanding that they will be used only for their intended purpose.

 No responsibility will be accepted by us (eXtensionelle) for trained or untrained personnel without qualified supervision using or misusing goods and equipment supplied by us.

We (eXtensionelle) will not accept responsibility if any hair is put in incorrectly, cared for incorrectly or is damaged due to perming, colouring or cutting. We recommend that instructions should be read or sought before use. We recommend that "professional products" should be used by trained hair extension stylists or hair extension professionals who have been trained in the use of hair extensions. We would recommend that you use our colour matching service or else purchase one of our colour rings to ensure you receive the right colour for your hair.

Some brands of human hair products state that the hair can by dyed however we do not recommend any dying of hair extensions because the dye that is used on extension hair is different to that used to dye your own hair. It is often “stained” rather than dyed and this process uses salts to adhere the colour to the extension. These salts can remain on the cuticle of the hair and mean that regular hair dyes will not adhere to the actual hair extension. Dyeing the hair yourself can also cause damage to the extension hair cuticle.

Cancellations - You are entitled to cancel your order within 7 days from the date of purchase for a full refund, on the basis that your order has not yet been processed and/or dispatched. (If you wish to cancel and you have received your order, please see or Refunds & Returns page.

Refunds - Refunds will be issued within 5 working days of receiving your return or cancellation request and will all monies will be returned back to you using your original method of payment.

Product Guarantee - All products unless otherwise stated come with our 30 day guarantee where you may return any faulty goods and we will happily repair or send you an exchange. This does not affect your Statutory Rights.