We offer FREE next working day delivery on selected items within England & Wales as long as all orders are recieved before 2PM Monday to Thursday. Orders placed Friday before 2PM will arrive on Monday's. (Please refer to individual products listings for accurate delivery times)
Orders paid for over the weekend will be processed and dispatched on Monday's, accept Bank Holidays. We do not work on Saturday or Sunday's.If you have any questions please email us at or alternatively call us on 0115 9702 111. Mon - Fri 9am - 5pm (UK).
Customers should take into consideration their own availability to receive an item when placing an order. Customers should also take into consideration when ordering during periods such as weekends, Christmas, bank holidays, adverse weather conditions, remote locations, and other factors that could affect delivery after ordering.
Items can often go out of stock quickly around busy periods such as summer holidays, bank holidays and Christmas. We will always notify the customer via email as soon as we know an item is out of stock, so please keep a check on the email address provided at the point of ordering for further updates.
If you have received a 'Missed Delivery Card' setails of who to contact will be on the card to enable you to make alternative arrangements. Please note that if goods are not re-booked for delivery or collected from the local depot within a certain time, they may be returned to the manufacturer as a failed delivery. This will typically result in a further delivery cost to the customer should we have to rearrange a second delivery.
(Booked with the customer) Failed deliveries resulting in the need for items to be returned to our warehouse may incur a charge for re-delivery. To clarify, this is where we have booked the delivery with the customer, but the customer is not at home when we arrive.
Although every effort is made to deliver your goods in perfect condition, unfortunately occasionally for reasons beyond our control damages can occur. In this event please make sure you follow the instructions below.
Please make sure you thoroughly check your delivery prior to signing for it, as any damage to boxes or items may not be able to be claimed for unless signed as "DAMAGED" upon receipt.
If you receive a delivery that is damaged please sign as such and call us to advise as soon as possible. This is vital as we can take it up with the manufacturer on your behalf to resolve the problem effectively. If you do sign for it as received then we may not be able to replace any breakages that are notified to us after.
Our aim is to provide complete customer satisfaction. We aim to deliver all items in a timely and efficient manner, and our customer service team and specialist delivery companies are always on hand to help with customer queries and questions. We would like all of our customers to find the experience of buying our products online a totally satisfying one.
can only be cancelled with us prior to shipping with no fees being incurred. Once your order has been processed and you have been notified by email, we can no longer process cancellations without potentially incurring charges as at this point it is possible that your order is on a vehicle.
We can arrange to have items collected should you decide you do not want them, however there will be a cost involved depending on the number of items and volume that can range from £15-£50 + VAT. These figures should be used as a guideline only as each order will be treated on an individual basis. All goods may be returned under the Distance Selling Regulations, and unwanted goods must be returned at the consumers cost under these regulations.
All our stock is dispatched from our central warehouse in Nottingham so you are welcome to arrange a collection if you live in this area.You must contact us first on 0115 9702 111 Mon - Fri 9am - 5pm
Scotland & Rural Delivery (Scotland)
If you live in Scotland or rural areas of the UK please contact us on 0115 9702 111 Mon - Fri 9am - 6pm before placing an order as sometimes we have to charge a small courier fee to these locations.
Isles of Scilly
Republic of Ireland
Isle of Man
Ireland, Republic of Ireland & Islands
Due to distance at this moment in time we have an additional surcharge for Ireland, Republic of Ireland or any of the UK surrounding Islands. We would advise you of the charge via eBay message or by calling us.
Return or Exchange an item:
Under the United Kingdom's Distance Selling Regulations you have the right to a full refund for any item purchased from us, within 14 days from date of purchase.Please note the item must be unused and with all packaging and tags still attached.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.We will issue a full refund minus any postage costs, or exchange the item for a different size / colour if preferred.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
If the item you received is faulty, please contact us via the contacts page quoting your eBay ID, your name and address also including details of the product including pictures and details of the fault; which you send to email@example.com.We will then advise on how to proceed with a replacement or refund. Faults must be reported withing 48 hours of reciept.
I received the wrong item
If the item you received is not what you originally ordered; please contact us via firstname.lastname@example.org quoting your eBay ID, your name and address, details of the product, and whether you require a refund or a replacement.We will then advise on how to proceed with the return.
The following terms and conditions apply to all transactions from Stag Stores Limited on eBay. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods:
Full detailed specifications are available from the manufacturer's brochures or their websites.
Accuracy of Product Information:
All product specifications, images and other information published on our website have either been created by ourselves, gathered from public-domain sources or made accessible by suppliers, manufacturer's, publications or publicists. All our watches are 100% authentic and come fully boxed with authenticity certificates. The intention of Stag Stores Limited is that all information on eBay should be as accurate and up to date as possible. However, Stag Stores Limited cannot guarantee the reliability or the accuracy of the information contained within its listings. All the actions taken by the userl of eBay are the responsibility of the individual.
Payment and Price:
We are entitled to make adjustments to our prices to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. All prices on eBay are inclusive of VAT and delivery charges which will be payable as indicated at the time of placing your order and confirmed during the checkout process. Please note: As stated in some of our listings, there may be an additional delivery charge for some postcodes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to amend or end any listings showing the incorrect price.
In addition to PayPal, we also accept all major credit and debit cards including Visa, MasterCard, Maestro, Switch and Solo. At time of ordering you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque, postal order or banker’s draft although we cannot dispatch the goods until payment has been cleared which can take at least 5 days. We also accept instant bank transfers and cash on collection.
All credit card and debit card orders will be checked to verify the billing address matches with the card. Where available a 3D secure pin will be required to complete card transactions. Please bear in mind we are only able to deliver to the credit card holder's billing address. Every fraud attempt will be prosecuted to the fullest extent of the law and eBay record’s every detail regarding the transaction including the IP/MAC address of your PC.
To process any card payments we will typically need the following information as a minimum:
- Cardholder's name
- Billing address of your card.
- Type of card.
- Card number.
- Card valid from date (if available).
- Card expiry date.
- Card issue number (if available).
- Card security number (The last three/four digits from the back of your card).
Availability of Goods:
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All prices listed on eBay are inclusive of delivery charges which is to be included in the price of the products. Inclusive free delivery is for most UK Mainland addresses excluding some northern Scotland postcodes.
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims:
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note. It will then be your responsibility to sign for the item as damaged and inform us within 48 hours after delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours after delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 48 hours after delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 48 hours from the expected delivery date.
Furniture: All furniture supplied is covered by the terms and conditions of the Manufacturer's Guarantee for a period of 1 year. Mattresses also come with a Manufacturer's Guarantee of 1 year with the exception of Memory Foam mattresses which come with a guarantee of 5 years.
Designer Goods: All designer goods such as watches and other jewellery are covered by the limited warranty provided by Stag Stores Limited for a period of 90 days. The limited 90-day warranty covers mechanical faults or breakdown only, i.e. problems with the timekeeping element (movement) which is down to manufacturing defect, where it has been deemed by the supplier of the item that it was not "fit for purpose" before sale. This warranty excludes any kind of accidental damage. All our watches are supplied without the manufacturer's warranty (unless otherwise stated), beware of any sellers claiming manufacturer's warranty as this is generally not valid.
Mechanical or other faults which are a result of mishandling, negligence or shock from subjecting the watch to rigorous activities such as vibration or dropping are not covered under any circumstances.
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or fabric straps, damage due to excessive wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations and damage due to physical and/or accidental abuse. Watches opened or repaired by any other source will void all warranties.
Returned Goods & Cancellation of Orders:
If you are not totally satisfied with your purchase for any reason, it is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. Please note: You may be required to provide photographic evidence of any damaged goods before a replacement or return can be authorised. When returning items you will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Additionally our postage costs will be deducted from any amounts refunded. Prior to returning any products, please contact us within 48 hours of the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel may be revoked.
If you should feel the need to make a complaint for whatever reason we would appreciate if you could email or phone us. Your complaint will be taken seriously, we will investigate and will do the utmost to rectify any problem, while keeping you informed of the outcome.
We use Royal Mail Special Delivery for all our designer goods such as watches and other jewellery. We use a nationwide courier service for all our furniture deliveries. It is therefore very important that you check the goods prior to accepting delivery. By signing for the goods you are confirming that all items have been delivered undamaged. No claims for damaged goods will be accepted once you have signed for the order.
Stag Stores and Stag Watches are trading names of Stag Stores Limited.
Stag Stores Tel: 0115 9702 111
VAT No. 117460626
Company Reg No. 5711045
Stag Stores Limited make no warranty that eBay will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. We shall not be liable for any loss or damages of any kind, including without limitation special or consequential damages, arising out of your access to, or inability to access, this site.