1} ITEM NO LONGER REQUIRED:- Return the item to our address. We will refund price paid for the item. Initial Shipping Paid will NOT be refunded. We can collect goods from Mainland UK addresses for £12. 2} INCORRECT PART In order to establish the reason for the wrong part - UK customers must provide us with the vehicle full registration ; overseas customers must provide chassis number/VIN number. IMPORTANT:- When the word "Opt" is NOT in the item's title AND the wrong part was due to error/s in our item desciption/catalogue - we will either offer UK customers a swap for the correct part or a full refund (including initial and return shipping cost). For NON-UK customers all parts should be verified as correct by us via email/ebay message before purchase in order to warrant any refund. If the item title contains the tag word Opt (standing for Option) e.g. Opt 1/2, return costs will NOT be reimbursed/refunded UNLESS the part was confirmed as correct for your vehicle via email/ebay message PRIOR to purchase. We do offer a £10 "SWAP IT" service for Mainland UK - the wrong part is collected and the correct part is delivered. If there is a difference in price for the correct part, you will be refunded or invoiced appropriately. CONDITION:- Items must be returned in the condition they were received. TIME:- Refund requests should be lodged within 10 days of receipt of goods.