Welcome to My1stWish, where it is our job to make all your fashion wishes come true.

My1stWish began as a ladies footwear retailer in the North West of England, famous for bringing designer inspired looks to you at an incredible price. Our mission was and still is to always "Go One Step Further", we are proud to be a brand that thinks outside the box.

After building up a clientele of mail order customers through our retail stores we decided to go global and grant the wishes of women all over the world by stepping into the virtual world! We are now one of the largest, most trusted online retailers in ladies fashion, footwear and accessories.

We have already created an online blog keeping you updated with all the latest trends, fashion dos and don'ts, written by our very own fashion guru Kelsie Jacobs. You can also follow us on Twitter and Facebook for daily fashion fixes and exclusive competitions and giveaways.

Returns

My1stWish offer an easy, hassle free returns and exchange option. Simply follow the instructions below:

If you are not completely satisfied with your item. You may return any item within 14 days of receipt for a full refund or exchange.

In addition to our returns policy, the Distance Selling Regulations state all countries within the EU have a cooling off period of seven working days to cancel your order.

Please note all returns and exchanges are the customer's responsibility.

If you do decide that you want a refund or exchange all we ask is that you return the item with the enclosed returns form.

We will inspect all returned goods and ask that you return the item in its original condition. If the item is damaged or soiled we may not be able to accept the return.

A refund will be issued within 1-2 working days once we have received the item.

We will refund the amount on to the original card from which the payment was made.

If you receive a faulty item, please contact our customer service team, with your order number, name and address, reason for returning the item and whether you would like us to issue you a refund or an exchange. We will cover the cost of postage as long as you have proof of receipt.

If we are unable to exchange the item we will inform you via email and refund your postage.

You can contact our customer service team between the hours of 9.30pm and 6pm Monday to Friday.

Please send your goods with the completed returns form to:

My1stWish Ltd
SafeStore
The Mezzanine
34 Brindley Road
Old Trafford
Manchester
M16 9HQ

• We accept immediate payment only via PayPal

If you require assistance or have any comments or suggestions regarding the site and our service, please email sales@my1stwish.co.uk

We aim to respond to your email within 1 working day.

The team will be able to assist you Monday to Friday, 9:30am to 6pm, excluding Bank Holidays, and between 10am and 2pm on Sundays.

My1stWish Customer Service

If you would like to speak to our customer service department, please call 0161 877 1040.

The department is open Monday to Friday, 9:30am to 6pm, excluding Bank Holidays.

My1stWish Head Office Address

My1stWish Ltd
SafeStore
The Mezzanine
34 Brindley Road
Old Trafford
Manchester
M16 9HQ

VAT Number: 939239389